Assistant Executive Housekeeper

Rating: 

Average: 3.7 (112 votes)

Sector: 
Hotel

Marriott International, Inc. is a leading global lodging company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in fiscal year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

A perfect place for someone just like you.

What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going. We invite you to search and apply for jobs at Marriott and discover opportunities to explore whatever inspires you.

Job summary

This job has been viewed 2,165 times
Location:
Kigali
Rwanda
Sector:
Administration, Business, Hospitality, Management, Other
Education level:
High school
Desired experience:
Mid career (2+ years of experience)
Contrat type:
Full-time
Apply before:
12-12-2017
Number of positions:
1

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supervises Housekeeping Operations and Budgets

  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
  •  Inspects guestrooms on a daily basis.
  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  •  Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Participates in scheduling employees to business demands and tracking employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

To apply use the"Apply for this job" button below not later than 12/12/2017.

How to apply: 

Similar jobs

Operations and Procurement Manager
- Cultivating New Frontiers in Agriculture (CNFA)
Investment Advisor
- Cultivating New Frontiers in Agriculture (CNFA)
Equity Investment Director
- Banyan Global
Finance and Administrative Assistant
- International Labour Office
Executive Director
- Association of Microfinance Institutions in Rwanda (AMIR)

Get in touch

Job in Rwanda JIR Ltd
KG 28 Ave 72 - Kimihurura
P.O. Box 4062
Kigali, Rwanda
+250 788 300 952

info at jobinrwanda.com

Our services

  • Jobs advertisement
  • Short-listing
  • Head hunting/Placement
  • Resumes on-demand
  • Banner advertisement

Register to job news

To prevent automated spam submissions leave this field empty.

Realtime Figures

  • 1,556 employers
  • 6,843 jobs published since 2012
  • 132,126 job candidates registered