Call Center Agents

Rating: 

Average: 3 (9 votes)

Pascal Technology Limited (Rwanda) is licensed by Rwanda Utilities & Regulatory Authority to provide commercial and commuter motor vehicles with Terrain GPS Speed Governor and Tracking Devices and a Web based software to monitor the vehicle in real time via GPRS/GPS/GSM/REF/ and satellite monitoring platforms.

KG 8 Avenue, KG 106, Remera  - Gasabo

Tel: + 250 787 859 259 / 783 593 778

In this regards Pascal Technology Ltd wishes to recruit a qualified competent candidate on the position of a Call Center Agents.

Job Summary:

Call center Agents are responsible for handling telephone calls on behalf of a company, to fulfill customer requirements.

Specific Responsibilities:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Education and Experience

  • High school certificate
  • Proficiency in Effective Communication Skills
  • Fluent in written and spoken English and kinyarwanda
  • Proven high level integrity, maturity and discretion is a must
  • Sound profile of team spirit
  • Attention to details and sound level of diligence is desirable
  • Proficiency in time management and self-organizational skills
  • Good courtesy and interpersonal communication skills Good command of computer software (MS Office, Word, Excel, outlook, etc.)

Personal Skills

  • Good time management skills with ability to work on multiple tasks
  • Strong customer service orientation with good communication and interpersonal skills
  • Proactive, resourceful, solutions oriented and results-oriented

How to apply

Candidates who meet the requirement can submit their application which should entail a motivation letter, certificate of high school and a current detailed CV should be addressed Applications should be submitted by hand to Pascal technology office ;first floor,mathias house, remera,Kigali. Not later than February 22nd, 2018 at 5:00pm.

Due to anticipated high interest in this post and the expected number of applicants, only short-listed candidates will be contacted

How to apply: 

Job summary

This job has been viewed 4,236 times
Location:
Kigali
Rwanda
Sector:
Administration, Other, Social sciences
Education level:
High school
Desired experience:
Not specified
Contrat type:
Full-time
Apply before:
22-02-2018
Number of positions:
1

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