Call Center Officers


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CIMERWA Ltd is the leading cement manufacturing company in Rwanda producing high quality cement for internal and external market. With its current manufacturing operations situated in South-Western Rwanda, the company has a capacity to produce over 600,000 tons of cement per annum.

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                                                     LOCAL JOB ADVERT

CIMERWA Ltd is Rwanda’s largest cement manufacturer with capacity of 600,000tons of cement per year with PPC Ltd having 51% shareholding. The company operates a dry process technology Plant in Muganza Sector, Rusizi District in Western Province. As part of its localization and optimization plans the Company is recruiting professionals to fully optimize its production capacity and hence cater for the country’s growing demand for cement and that of the region.

CIMERWA Ltd is looking for experienced professional to fill the following vacancy.

Call Center Officers (2)


  • A minimum of a Bachelor’s degree in related field.


  • At least 3 years relevant experience in call center operations, switch board or customer care.

Reporting to the Sales and Distribution Manager the Call Center Officer will be responsible for;

  • Basic duty is to answer all the incoming calls, in a polite manner and professionally direct calls.
  • Main responsibility of a Call Center officer is to give utmost professional customer care service.
  • Sorting out the complaints / issues according to the vulnerability and organize everything according to priority.
  • Explain to clients about the product, must have all the knowledge about the company and product.
  • To make outbound Calls during quiet periods to check customers’ details or ask if they were satisfied with the service they received












Interested candidates are requested to submit the application at CIMERWA Factory at BUGARAMA, RUSIZI District, and western Province or at its Administration office at KIMIHURURA, City of Kigali and/or at E-mail: ;copies of their Degree certificates, application letter, detailed curriculum vitae and any other relevant certificates not later than Wednesday 13th December 2017.

Done at Kigali, on 06th December 2017

Bhekizitha Wiseman Mthembu

Chief Executive Officer

How to apply: 

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