IT Operations Senior Specialist


Average: 3.4 (236 votes)


One Acre Fund is an agricultural NGO that is innovating a new way of helping farm families to achieve their full potential. In more than five years in Rwanda, We have grown to serve more than  180,000 farm families with 1,500 full-time staff in Rwanda. In Burundi, We have grown to serve 40,000 farm families with over 400 full-time staff. Organization wide, we are on track to serve one million farmers across 10 countries by 2020. We only serve farmers, and we always put Farmers First.

Industry: Nonprofit/International Development

Employer: One Acre Fund - Tubura

Title: IT Operations Senior Specialist

Team: Tech

Location: Rubengera (Rwanda)

Career Level: Senior

Start date: As soon as possible

Job Description

One Acre Fund supplies smallholder farmers with the financing and training they need to grow their way out of hunger and poverty. Instead of giving handouts, we invest in farmers to generate a permanent gain in farm income. We supply a complete service bundle of seeds and fertilizer, financing, training, and market facilitation—and we deliver these services within walking distance of the 400,000 rural farmers we serve. 
We measure success on our ability to make farmers more prosperous and we always put Farmers

We are seeking an exceptional professional with 8+ years’ work experience to serve a key voice in leadership working with the ITO Dept to ensure that Tubura can operate effectively and continue to grow.

Roles and Responsibilities

  • The IT Senior Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
  • He/she will lead/assist project teams (both in Rwanda, and coordination with Global ITO projects) with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
  •  He/she is accountable for the network structure and the systems in place: Linux, Windows and Citrix Xenserver platforms.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • In the technical spectrum, this function mainly develops and maintains installation and configuration procedures. Additionally it contributes to maintain system standards.
  • Interface with the Rwanda and Global managers for ITO. This function plays a liaison role between the ITO support team and the upper level managers.
  • Continuous report and manage the projects progresses according to the outlined plans and goals.
  • Overview and assist the hardware technical support – Laptops and Roster systems.
  • Monitor and manage the network devices and configuration – AP’s, Wifi routers
  • Keep track of problems and repairs – log all tasks performed and provide this for check-ins
  • Lead the quarterly general maintenance on OAF laptops.
  • IT documentation for Tubura IT and Tubura users
  • Overseeing the inventory list of OAF IT equipment – Laptops, and routers
  • Transition into managing Support staff - Daily operations, and weekly check- ins – This transition will take place between 60-90 days after starting.


We are seeking an exceptional professional with at least 6+ years of relevant technical experience.Candidates who fit the following criteria are strongly encouraged to apply:

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • Certification on system/network administration well renowned (Cisco, Microsoft SA, Linux LPI, Vmware, etc).
  • Four to six years with system administration experience. Complexity and problem solving abilities.
  • Ability to self-manage schedules and priorities - related to projects, and daily operations
  • Good communications and interpersonal skills. Fluency in English is a must. Experience as a technical guider or consultant is an asset.

Working conditions

Responsibilities sometimes require working evenings and weekends in urgent incidents. This position requires the staff to be settled at Rubengera (Karongi). This comprehends a full time job (from 8:00 to 17:00) all days of the week. Travels to districts and other locations are required sometimes. These are all expensed by the organization.

Career Growth and Development

One Acre Fund invests in building management and leadership skills. Your manager and a global support team will commit significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions.

Preferred Start Date

January 2018


Starts modest. However, this is a career-track role with raises for performance.

Other Benefits

  • Health Insurance
  • Airtime including inclusion in the MTN closed user group for free texting and calling to all One Acre Fund staff.
  • Immunizations, flights, housing.

Sponsor international candidates

No,Rwandan candidates only

To Apply

Please click on this link:

We are offering a world class professional and international environment that focuses on your career development and are looking forward to receiving your application.

Please Note: One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.If you are being approached by someone demanding money, please do not hesitate to report this to the Tubura Fraud Hotline: 0785443136 (Do not use this number for any purpose other than reporting fraud attempts. If you misuse his number and use it for general information about the position and not to report Fraud, we will not consider you for this position).

One Acre Fund is an equal opportunity employer; all candidates with legal working age will receive consideration for employment without regard to race, color, region, sex, disability status or any other characteristic protected by the law.

How to apply: 

Job summary

This job has been viewed 1,790 times
Computer and IT, Other
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