1. JOB TITLE

Plumber

2. Department

MAINTENANCE

3. Reports to

Maintenance Manager

Assistant Maintenance Manager

4. date

14/07/2026

job purpose

A plumber installs, repairs, and maintains water supply lines, drainage systems, gas lines, and plumbing fixtures in residential, commercial, and industrial buildings. The role requires technical knowledge, problem-solving skills, and the ability to work safely and efficiently.

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies, Procedures, Operational and Financial Principles and the

components involved in the day to day operations of the Maintenance Departments.

• Collaborate with general contractors, electricians, and other construction professionals. Follow building plans and blueprints. Respond to, diagnose, and resolve plumbing emergencies.
• Reading and interpreting plumbing installations and layouts.
• Installing, maintaining and repairing plumbing systems and fixtures.
• Cutting, welding and assembling pipes, tubes, fittings, and fixtures.
• Inspecting and testing plumbing systems for safety, functionality, and code compliance.
• Troubleshooting and resolving problems.
• Perform any necessary repairs to previously installed systems.
• Keep up to date with current safety regulations and requirements for the various plumbing systems a company installs and maintains.
• Work carefully to follow all current regulations for plumbing work to ensure that all installed systems pass inspections.
• Keep detailed reports of work done.
• Provide information regarding plumbing system upkeep.
• Perform effective diagnosis of breakdowns and organise a timely repair of equipment.
• Perform scheduled planned preventative maintenance to minimise unplanned downtime.
•  Document breakdowns, identifying root causes and bring remedial actions to help prevent recurring issues.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Performing emergency repairs promptly and efficiently.

GUEST SATISFACTION

Ensures that all guests are welcome in a professional, efficient and courteous manner.

• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

· Ensure all work is carried out in accordance with health and safety as well as environmental regulations and procedures.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Contributes to identifying and implementing employees training schemes to ensure that standard company operating standards and procedures and employment equity targets are met
• Completes specified employee appraisals at regular intervals.
• Share responsibility for performance management of departmental staff.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

•  To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.