Posting Date Feb 07, 2020
Job Number 20018898
Job Category Event Management
Location Kigali Marriott Hotel, KN 3 Avenue, Kigali, Rwanda, Rwanda VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Prepare, review, and update flowsheets for equipment; communicate additions or deletions; and ensure billing accuracy. Hang, rig, inspect, and repair equipment in accordance with property rigging standards. Set-up, operate, and troubleshoot AV/projection equipment/devices. Oversee the set-up of AV equipment in banquet/meeting rooms. Ensure AV equipment is operational, label/repair/clean when necessary. Tape down/dress loose wire/cable. Check delivered equipment and room set-up against Banquet Event Order. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell AV services, and provide price quotes. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Assist management in training, scheduling, and motivating employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to employees' concerns. Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, or place objects weighing less than or equal to 75 pounds. Visually inspect tools, equipment, or machines. Move up and down ladders/stairs/ramps, and over uneven/slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.