Call Center Staff

Rating: 
Average: 3.8 (9 votes)
Sector: 
Telecommunication

Mango Telecom Ltd is a licensed Internet Service Provider (ISP) that is incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced information and Communication Technology (“ICT”) services based on 4G LTE and Fiber Connectivity. Mango Telecom Ltd, a leading Internet service provider, has evolved into a full-range Internet and business solutions provider.

COMPANY BACKGROUND

Mango Telecom Ltd is a licensed Internet Service Provider (ISP) that is incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced information and Communication Technology (“ICT”) services based on 4G LTE and Fiber Connectivity. Mango Telecom Ltd, a leading Internet service provider, has evolved into a full-range Internet and business solutions provider.

 Position

Call center staff

Number of position: 3

Reporting to:  Sales Manager

     KEY DELIVERABLE:

  • Pick calls
  • Handle customer issues
  • Resolve customer Queries
  • Inform company of the issue of customer
  • Escalate customers complaint to relevant stakeholders

SKILL AND EXPERIENCE:

  • Graduate or diploma holder
  • Excellent communication and interpersonal skills
  • Proactive and good problem-solving skills
  • High level of confidence and ability to establish communications with others
  • proficient in MS Word and Excel
  • Ability to prioritize and work with minimum supervision
  • Have a basic knowledge of using a computer
  • Having a good typing speed

Interested Candidates should send their updated CV to this email: timwu@mangotelecom.rw not later than 10th November 2018.