Communications and Digital Knowledge Management Specialist

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DAI works at the cutting edge of international development, combining technical excellence, professional project management, and exceptional customer service to solve our clients’ most complex problems. Since 1970, DAI has worked in 150 developing and transition countries, providing comprehensive development solutions in areas including crisis mitigation and stability operations, democratic governance and public-sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, HIV/AIDS, avian influenza control, water and natural resources management, and energy and climate change. Clients include international development agencies, international lending institutions, private corporations and philanthropies, and host-country governments.

Project Background:

The purpose of the five-year Feed the Future-funded Rwanda Nguriza Nshore project (“Lend so that I may invest”) is to drive rural economic growth through facilitating the emergence of a dynamic agribusiness sector. By alleviating constraints to investment and increasing access to financing, Nguriza Nshore will facilitate the creation and growth of small to medium agribusinesses, as an entry point for broader growth, to provide productive employment for rural populations and reduce poverty. By working with financial institutions, investors, public and private sector business development service providers, and a variety of Government of Rwanda ministries and initiatives, Nguriza Nshore will be the catalyst that strengthens and improves existing public-private platforms that support investment from international, local, bank and non-bank sources, creating a better-functioning finance and investment ecosystem.

Role’s Purpose:

The purpose of the Communications and Digital Knowledge Management Specialist position is to closely work with the Communications Manager to facilitate various communications components across multiple platforms for the Feed the Future funded Nguriza Nshore project. The Communications and Digital Knowledge Management Specialist will be responsible for managing elements of the Nguriza Nshore communications strategy as well as project communications needs. The Communications and Digital Knowledge Management Specialist will also work closely with the Communications Manager to develop communications systems in partnership with external actors. The Communications and Digital Knowledge Management Specialist will also oversee digital knowledge management on the project and assist the Communications Manager in maintaining a strong digital presence. In collaboration with the Communications Manager, the Communications and Digital Knowledge Management Specialist will ensure that all elements of the communications strategy are adequately implemented, including:

Using communications tools to inform the public regarding project activities, for example, new investments or policy changes;

Using communications tools to support project activities, for example producing materials targeted at financial institutions or small to medium sized enterprises (SMEs) to help communicate benefits of de-risking tools or pre-investment support.

The Communications and Digital Knowledge Management Specialist must eventually master the skills needed to implement every element of the communications strategy, oversee the communications team, plan strategically, solve complex technical and managerial problems, take on incrementally greater leadership roles, and ensure that all communications products meet DAI, Feed the Future and USAID standards in order to eventually assume total responsibility for the Project’s communications activities



The Communications and Digital Knowledge Management Specialist reports to the Communications Manager. He/She will work closely with the Communications Manager to implement the communications strategy and ensure that all communications materials are donor compliant. The following are the Communications and Digital Knowledge Management Specialist’s primary responsibilities:

Collaborate closely with Communications Manager to ensure that all components of communications strategy are well implemented, including overseeing elements of the strategy as the Specialist’s skill set develops

Design and implement targeted communications plans for reaching key people (i.e. government officials) as well as for reaching key audiences (youth, private sector, etc.) which may involve a variety of communications mediums such as social media, digital articles, media, etc. in collaboration with Communications Manager

Support Communications Manager to compile, prepare and edit donor reports

Oversee Nguriza Nshore’s digital presence and public perception including managing the development of remaining pages of Nguriza Nshore website and producing regular website content such as blogs

Manage security of website, social media accounts and a digital portal to support data security of the project

Regularly conduct research including weekly media roundups to understand emerging trends in the communications sector in Rwanda as well as in the financial services and entrepreneurial ecosystems to better inform the project’s efforts of reaching key stakeholders and enhancing cross-functional sharing and communication

Conduct regular meetings to share new trends, information, and insights gained from research with the project team

Develop highly visible digital/social media campaigns such as strategically identifying possible series or campaigns to increase audience engagement and create greater visibility

Manage Activity-specific social media accounts, ensuring regular engagement and content

Provide support to government and private sector partners on demand-driven communications needs as well as SME partners on marketing needs as part of Nguriza Nshore investment readiness support including providing design support in collaboration with Communications Manager

Oversee development of a digital portal to track policy development and changes

Support in managing all project events and trips, assisting to coordinate all logistics, and ensuring that everything runs smoothly (including with internal and external actors) to create a good name for the project and ensure project visibility

Regularly capture success stories, project statistics, data, news, updates, pictures, etc. in close collaboration with Communications Manager that can be used in reports and on social media

Manage and regularly update a “media bank” of project activity photos, videos, and texts;

Develop in-depth content about project to use on website blogs, on LinkedIn articles, e-newsletters, etc. in collaboration with Communications Manager

Design top quality Nguriza Nshore materials such as a brochure, general project info sheet, data visualizations, and other general communications items, as outlined in the strategy, gradually taking on more design responsibilities as the Specialist’s skillset develops

Ensure Nguriza Nshore’s strong relationship with the media and help elevate Nguriza Nshore’s presence in Rwanda

Provide regular updates on Nguriza Nshore’s progress to relevant stakeholders including through writing weekly project bullets

Master Feed the Future and USAID branding and work closely with Communications Manager to ensure compliance with Feed the Future and USAID branding and marking guidelines for all communications products including donor reports and project materials

Supervise communications interns on the project and build supervisory skills


  • Master both USAID and Feed the Future branding and marking rules and regulations;
  • Become competent in donor reporting requirements and format;
  • Become an expert in desktop publishing software such as Photoshop, InDesign, and Illustrator and in creating design work that matches the project, DAI, and donor standards;
  • Build expertise in communications and marketing support for SME partners in Rwanda;
  • Build expertise in communications strategy, branding, and materials targeted at the international investor audience to promote investment in Rwanda;
  • Build expertise in managing various competing demands and requests from different stakeholders (donor, internal project needs, partner institutions and firms, government partners, etc.) and overseeing all communications on project
  • Improve professional written and public speaking English level;


  • Bachelor’s degree in communications or related digital management field;
  • At least 5 years of experience in project support communications, digital or project management in Rwanda;
  • Substantial experience on previous USAID-funded projects in Rwanda, submitting materials directly to USAID;
  • At least 3 years of experience using Feed the Future or USAID branding and marking systems and policies;
  • Portfolio of previous materials developed for USAID-funded projects solely developed and written by the applicant;
  • Excellent writing, editing, and proofreading skills, with experience communicating difficult and sensitive topics in a creative and easily accessible manner;
  • Strong knowledge and understanding of current trends in digital and social media in Rwanda, with 1-2 years’ experience managing social media channels, and ability to identify relevant emerging trends and information sharing mechanisms to inform social media strategies;
  • Experience with event management;
  • Demonstrated ability to work collaboratively with institutional and private-sector partners and stakeholders;
  • Experience using photo editing and desktop publishing software including Photoshop, InDesign, and Illustrator with a portfolio of previously designed materials;
  • Experience with website management and content development;
  • English and Kinyarwanda fluency.


Willingness to take extra steps outside of the job scope in order to produce and ensure timely delivery of required communications materials;

Excellent organizational skills with demonstrated ability to manage several tasks under extremely tight deadlines;

Willingness to experiment with new approaches or technologies;

Excellent cross-cultural communication and interpersonal skills;

Willingness to learn;

Innovative and creative with a passion for communications and creating various types of digital content.


This position will report to the Nguriza Nshore Communications Manager.


Kigali, Rwanda


Fill out the online application on the following link:

Applications are due by November 20th, 2019, 5 pm CAT

DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Women, youth and persons with disabilities are encouraged to apply.URIZ