Consultancy Services to Develop a Business Strategic Plan for PSF Business Research Centre (BRC)

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The Private Sector Federation (PSF) is a professional organization established in 1999 to promote and represent the interests of the Rwandan business community. It is an umbrella organization that groups ten professional chambers namely Agriculture and Livestock, Commerce, Arts and Crafts, Finance, ICT, Industry, Liberal Professions, Tourism, Women Entrepreneurs, and Young Entrepreneurs. Since its establishment, it has registered major achievements including pioneering Business Development Services (BDS), registered wins in advocacy and played a strong national and regional role

Terms of Reference



 NST1 enshrines private sector led-approach over its economic development strategy nevertheless this can’t be achieved without prioritizing Research and Development as an essential element to drive Rwanda’s transformation through a knowledge-based economy. Without Research and innovation, inclusive growth and private sector development at the helm would only remain on papers, this is why the establishment of the Business Research Centre would bridge the existing research and innovation gaps in Rwanda’s Private sector though a solid capacity to knowledge and information-facts, and human resource as vital elements for the global competitiveness of the Centre.

Research reveals that a Knowledge-based economy can be obtained once accurate data is generated with a purpose. This draws out the attention of PSF’s mandate which is to carry out effective research that counters into reactive and proactive advocacy. Therefore, the establishment of the Business Research Centre shall span its goal of enhancing business research, knowledge and information within PSF’s structure and through a number of channels thus setting up a standard Business Research Centre hosted by the PSF Secretariat. The Centre shall answer both, local entrepreneurs and foreign investors interested in investing in Rwanda, whereby the existing gap of business information would then be available and accessible for the purpose of the Private sector’s development.

The planned Business Research Centre shall develop and sustain research capacity supporting knowledge and information that contributes to business development in Rwanda at large. It is also intended to be the focal point for aggregating related Private sector data and information from members to undertake collaborative activities that will inform socio-economic acts, decisions and programs in prioritized thematic areas. The BRC shall also be an assembly point for able and committed researchers, seeking to do developmental research that can lead to socio-economic decisions and programs in prioritized thematic areas.

The motivation behind the development of PSF Business Research Centre is drawn from the need to work collaboratively with other Research Institutions, International agencies, Public institutions, the National Bank of Rwanda and entrepreneurs to expand significantly the generation of knowledge and information in Rwanda’s business sectors. The dynamics of the world have changed to having evidence in whatever form of business is being operated and for the purpose of Rwanda’s private sector’s development, evidence (data) is paramount for any successful and sustainable business. In this course, PSF recognizes the receptacles of excellence associated with each member but needs to achieve critical mass to tackle specific persistent interchanging challenges. PSF-Business Research Centre shall avail detailed, updated data with different backgrounds and disciplines, this will enable business operators and policymakers to make effective decisions that enrich the development of Rwanda’s Private sector.

 The purpose of the Business Research Centre Establishment

One problematic issue that often plagues progress and failure of global economies most especially the low developing countries, is the slow translation of research into practice and not relying on data. Evidence shows that there’s a lack of institutions focusing on Business research that would ultimately thrive private sector’s growth.

Therefore, it is imperative for PSF to take steps of overcoming these barriers by creating a Business Research Centre as one of the measures that can be taken to encourage the uptake of Research evidence-based interventions. The BRC shall be endowed with substantial research capacity informing business members, policymakers and stakeholders with diverse information and knowledge that shall be used in informing about and eradicating the business gaps. Serving business developments for further usage and wider publication in referred journals.

Objectives of the Business Research Centre


a.    Develop and sustain strong research capacity that supports with knowledge and information contributing to Rwanda’s Private Sector Development;

b.    Heighten research synergies among the Private sector, members and strengthen the business Research culture in Rwanda’s business environment;

c.    Harness the interaction and policy dialogue between the Private Sector and the policymakers, and other opinion leaders in the society;

d.    Strengthen networking at local, regional and international levels while promoting collaborative business research activities;

e.    Develop and apply innovative economic techniques that facilitate designing appropriate strategies and policy frameworks that contribute towards improving the welfare of Rwandans; 

 Strategies for achieving the above objectives

  1. Define and develop a Mentorship program to nurture and deepen economic and business research analysis. Senior staff, Researchers and analysts at the PSF will be targeted in the Mentorship Program - with suggestions of who else should form part of the mentors.
  2. Define and draw up a possible networking program that will see the Business Research Centre engage and collaborate with policymakers, private sector, and other local and international organizations thus including the think tanks and precise the needed staff.
  3. Establish a Database (Management Information System) portal and a suggested way of how to keep it up-to-date that will facilitate easy access to relevant business research and up to date data sets.
  4. Establish a Private Sector Research Fund to support a sustainable Business Research agenda in Rwanda. The Fund will support a broad range of research activities in program areas that reflect the Private sector research programs in the PSF.

Scope of work

The incumbent firm shall collect the necessary information from PSF secretariat, Chambers, associations, business leaders, NISR, MINECOFIN, RDB, MINICOM, BNR, development partners, and other stakeholders to develop the documentation and also seek guidance through the user department. The Business Strategic Plan will include but not limited to the followings;

1.    Develop documentation/literature on the business strategic plan. 

  • General definitions,
  • Our (PSF’s)definition,
  • Business Research Centre and its Business Model,
  • Components of a Sustainable Business Model,
  • Purpose/Mandate of PSF Business Research Centre,
  • Business Research Centre running as a business of PSF and becoming a service provider to Rwanda’s private sector, government and other relevant stakeholders.
  • A think tank to preserve its independence,
  • Business Model statements as a tool to improve performance,
  • Types of business plans and the one appropriate for BRC,

2.    Develop and analyze the Growth strategy, pricing strategy, and marketing strategy.

  • Analysis of market attractiveness,
  • Analysis of competitive edge and advantages,
  • Matrix of strategies,
  • Key elements of a successful Business Research Centre,
  • Market Characteristics and competitive edge,
  • Global network participation,
  • Positioning the BRC in the market and projected utilization,
  • Translating Research into business grossing.

3.    BRC Institutional Context

  • Vision
  • Mission
  • Mandate
  • Values
  • Opportunities and Challenges
  • Strategic goals
  • Prioritized partnership
  • Required means for setting up the BRC
  • Infrastructures (research lab, equipment, administrative premises, etc)
  • Means of transport
  • Human resources (research staff and support staff)
  • Organizational Chart of the institution

4.    Indicative Impact and Results. 

  • Monitoring and Evaluation
  • Logic model
  • Indicative Performance measurement framework (PMF)
  • BRC Implementation Plan

5.    Operational Plan

  • Establishment Phase year 1,
  • Scale-Up Phase 2-5years,
  • Governance and Organizational Structure,
  • Other issues to be addressed during implementation,
  • Exit Strategy in case of failure.

6.    Financial Plan​

  • Budget for establishment through the first five years,
  • Initial Investment Plan
  • Operating Budget
  • Economic Analysis and profitability
  • Rate of return and payback period
  • Financial impact analysis
  • Self-financing plan for BRC
  • Co-investment and leverage,
  • Income statement Projections,
  • Cash flow Projections,
  • Balance Sheet Projections,
  • Important financial ratios such as:
  • Liquidity ratios: current and Quick test ratio,
  • Efficiency ratios,
  • Profitability ratios,
  • Solvency ratios,

7.    Contingency Plan

  • Types of Risks,
  • Risk and Sensitivity Analysis,
  • Mitigation Strategies,
  • Managing Opportunities,
  • PESTEL and SWOT Analysis for BRC.

8.   Propose, introduce, and develop the type, name, reliable and standard features of an online portal that will support as the storage of data, stimulate business, innovation, business intelligence, and foresight. This portal should include but not be limited to Research advocacy Output, Datasets, Research infrastructure, Activities, Market analysis, business articles, industry information, country profiles, business directories, video tutorials, and research skills tutorials. 

9.    Review and Propose best practices and international approaches that can be a response to a standard and sustainable Business Research Centre including the online Portal. 

10.    Indicate and analyze the maintenance cost of the introduced online Portal. 

11.    Conclusions and Recommendations,

12.    Attach necessary and valid annexes. 


It is a must for a firm to develop a conceptual framework including a detailed methodology, research instruments, work plan, and analytical plan. The incumbent firm will prepare and present draft reports and final reports expectedly to be discussed with PSF and other stakeholders. The specific deliverables include:

  1. Prepare and submit an inception report that details specific methodologies, work plan and data-gathering instruments, subject to approval by the user department/ten working days after the contract is signed;
  2. Draft reports and PowerPoint presentations subject to approval by the user department.
  3. Revised reports highlighting the results and recommendations and incorporating earlier comments of stakeholders for further discussion;
  4. Final report without any typo- error and twenty copies of booklets of a well-designed printed version.

Duration, Administration and Reporting

The assignment will take 70 working days with effect from the time of signing the contract and the firm will be reporting to the user department. The firm will be responsible for setting up meetings with the appropriate government counterparts, districts and community Business leaders, industries, Higher Learning Institutions, Development Partners and stakeholders working in the areas of Private Sector development;

The drafts and final report will be shared to and validated by PSF (Chambers & Associations) and other key stakeholders including government institutions, development partners, government institutions, civil society, and relevant organizations;

The contract will be signed between the firm and PSF. The firm shall be governed by PSF procurement rules and regulations.

Payment arrangements

The firm will be paid in three installments as follows:

  1. 20% of the contract amount after signing a contract and delivery of an acceptable inception report reflecting the consultant’s interpretation of the ToR, detailed methodology and work plan;
  2. 30% upon delivery of an acceptable and approved draft report after the validation meeting;
  3. 50% upon delivery of an acceptable final report with the expected quality.
  4. The complement to a well-designed printed version report, five booklet-copies, and reference materials;
  5. Note that every payment shall be processed after the verification and approval of each completed assignment by the designated user department to check if its commendable payments.

Desired Qualification and Experience

  • A Lead Consultant and his team must possess a Master’s degree in Operational Research, ICT (Computer Science and Technology, Information Technology) Statistics, Quantitative Economics, Economics, Project Management, Entrepreneurship, Strategic management & Planning, and other related fields. A Ph.D. qualification from a reorganized University in above-mentioned fields is a plus to the lead consultant;
  • A minimum of 10 years demonstrable research experience is needed for the bidding firm and at least 8 years of research experience from each team member;
  • A composition of three personnel in the team with identification of each one’s role and a qualified ICT expert in the fields of (Computer Science and Technology, Information Technology) with an advanced degree plus 8 years of experience is a must in the team composition; The IT expert will support in the relevant information of the online Portal.
  • Prior research experience in Rwanda and in four (4) foreign countries (Africa and beyond) is highly desirable; experience of working with PSF would be an added advantage;
  • Proven completion of Ten (10) studies (by certificates of completion) in the fields of strategies, market surveys, policy orientations, feasibility studies, strategic plans,…
  • Demonstrable experience to work with development partners
  • Excellent communication skills with the ability to explain complex concepts in a simple manner;
  • Excellent command of English, both spoken and written. Knowledge of Kinyarwanda is of paramount;
  • Demonstrate strong Information and Technology, quantitative and qualitative research skills and a proven ability to write high-quality documents.
  • Note that this tender is also open to foreign firms but a must to recruit a national consultant familiar with a Rwandan culture and context.

 Application Specification

The incumbent firm interested in this consultancy is expected to provide the following documentation:

  1. A detailed response to the ToR, with a specific focus on addressing the scope of work, timeline, and methodology to be used;
  2. Part of the bidding documents, the incumbent firm should include a well-developed structure (summary) of the anticipated assignment (not less than 10 pages and in a font text of Calibri (Body), font size 11) and this will be part of the evaluation process for a successful bidder.
  3. Company profile, CV of the Lead Consultant and the team including a minimum of three professional references each;
  4. Certificates of completion, with contact information, from clients for whom the Company/Consultant has performed similar research studies in the past and with a satisfactory appreciation;
  5. Two writing samples produced by the Lead Consultant and the company in any similar previous assignment, added advantage if he/she has published a book
  6. A detailed financial proposal based on expected daily rates and initial work plan.

Commencement Date

The firm must be prepared to commence the assignment immediately after the contract signature.

 Mode of Submission

The interested firm should submit separate and well-sealed envelopes for technical and financial Proposals each, both contained in one outer envelope. Expressions of interest shall reach PSF Head Office not later than 22 April 2020 at 12:00pm (local time) at the following address: Private Sector Federation, Head Office (Gikondo EXPO-Ground) Kigali-Rwanda. International firms can send their bidding documents to this email: