Customer Relationship Officer

Average: 3 (3 votes)

International Academy of business and financial management. 


JOB TITLE:  Customer Relationship Officer

JOB TYPE:               Full Time

LOCATION:             IABFM Kigali Office,

11F, Tower B, Mukuza Peace Plaza, KN 4, Kigali, Rwanda

SUPERVISOR/MANAGER:        Ms. Olive N. (Office Manager)


The key duties of the position are to identify the client’s/potential client’s needs for training and to present to the client IABFM Africa’s solution to their training needs. 

This includes a range of functions including but not limited to:

  • Generate and qualify leads
  • Source and develop client referrals
  • Prepare sales action plans and strategies
  • Schedule sales activity
  • Develop and maintain a customer database
  • Develop and maintain sales and promotional materials
  • Plan and conduct direct marketing activities
  • Make sales calls to new and existing clients
  • Develop and make presentations of company products and services to current and potential clients
  • Negotiate with clients
  • Develop sales proposals
  • Prepare and present sales contracts
  • Conduct product training
  • Maintain sales activity records and prepare sales reports
  • Respond to sales inquiries and concerns by phone, electronically or in-person
  • Ensure customer service satisfaction and good client relationships
  • Follow up on sales activity
  • Perform quality checks on product and service delivery
  • Monitor and report on sales activities and follow up for management
  • Carry out market research and surveys
  • Participate in sales events
  • Monitor competitors, market conditions and product development



Ideally, candidates should have a tertiary qualification with a business/marketing orientation


1-3 years of previous experience in a similar role/industry with sales/customer relations experience


  • Intermediate Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
  • Excellent verbal and written communication 
  • Good interpersonal skills
  • Organized and able to meet deadlines 


  • Complete administration tasks on time
  • Deal with clients, suppliers and other employees professionally at all times 
  • Ensure office is clean and presentable at all times

Application process

Interested candidates should submit their application through “Apply for this job" a summarized CV with 3 referees and a cover letter in 1 document not later than 31st August 2019.