Customer Relationship Officer

Average: 3.2 (6 votes)

International Academy of business and financial management. 

JOB TITLE:  Customer Relationship Officer

JOB TYPE:  Full-Time

LOCATION: 11Floor, Tower B, M Peace Plaza, KN 4 Ave, Kigali – Rwanda

SUPERVISOR/MANAGER: Ms. Olive U. (Office Manager)


The key duties of the position are to identify the client’s/potential client’s needs for training and to present to the client IABFM Africa’s solution to their training needs. 

This includes a range of functions including but not limited to:

  • Generate and qualify leads
  • Source and develop client referrals
  • Prepare sales action plans and strategies
  • Schedule sales activity
  • Develop and maintain a customer database
  • Develop and maintain sales and promotional materials
  • Plan and conduct direct marketing activities
  • Make sales calls to new and existing clients
  • Develop and make presentations of company products and services to current and potential clients
  • Negotiate with clients
  • Develop sales proposals
  • Prepare and present sales contracts
  • Conduct product training
  • Maintain sales activity records and prepare sales reports
  • Respond to sales inquiries and concerns by phone, electronically or in-person
  • Ensure customer service satisfaction and good client relationships
  • Follow up on sales activity
  • Perform quality checks on product and service delivery
  • Monitor and report on sales activities and follow up for management
  • Carry out market research and surveys
  • Participate in sales events
  • Monitor competitors, market conditions and product development



Ideally, candidates should have a tertiary qualification with a business/marketing orientation.


1-3 years of previous experience in a similar role/industry with sales/customer relations experience.


  • Intermediate Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
  • Excellent verbal and written communication 
  • Self-motivation
  • Good interpersonal skills
  • Organized and able to meet deadlines 
  • Familiar with Bids/Tenders


  • Meeting Sales Targets;
  • Generating New Leads;
  • Customer Retention;
  • Develop Client referrals;
  • Deal with clients, suppliers and other employees professionally at all times;
  • Ensure the office is clean and presentable at all times.

Application process

Interested candidates should submit their application through “Apply for this job" a summarized CV with 3 referees and a cover letter in 1 document not later than 7th February 2020.