EoI: Consultancy Online Information Portal: Digital Jobs

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Expression of interest

Consultancy

Online Information Portal: Digital Jobs

October 2018 – April 2019

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally-owned enterprise which assists the German government in achieving its objectives in the field of international cooperation. GIZ has been in Rwanda for over 30 years. The primary objectives between the Government of Rwanda and the Federal Republic of Germany are poverty reduction and promotion of sustainable development.

A.    General Context of Eco-Emploi 2016 - 2019

The programme Eco-Emploi is part of the priority area “Sustainable Economic Development” of the Rwandan-German Development Cooperation and will be implemented between June 2016 and December 2019. Eco-Emploi embodies an integrated approach of technical and vocational education and training, labor market interventions and private sector development. It supports the economic sectors ICT, wood economy, tourism, E-commerce and Logistics, and the audio-visual sector. The economic empowerment of women and people living with disabilities are a cross-cutting effort in all activities of the programme. Eco-Emploi’s success is mainly defined by the amount of jobs that are created through the programme’s activities.

For more information, please visit Eco-Emploi’s homepage: http://ecoemploi.org/

B.    Rationale of the assignment 
Background

 

ICT is a central engine to drive Rwanda’s transformation to a knowledge-based economy. The foundation for the future development of the ICT sector provides the “SMART Rwanda 2020 Master Plan” (SRMP). The SRMP`s objective is to develop the necessary infrastructure and appropriate skills and competencies in order to give rise to innovative products that help increase the social, economic, and environmental sustainability as well as to raise the productivity and competitiveness within the sector. Furthermore, a BPO services development. the programme shall be established in Rwanda to capitalize on previous investments in fibre optic. As planned in the new National Strategy for Transformation and Prosperity (NSTP 1), those interventions shall include: leveraging Kigali Innovation City as a mechanism to spur ICT services including BPOs, supporting universities and education centers to upgrade skills related to BPO services, facilitating BPO companies to access finance especially in the fields of accounting, legal and security services, and securing a master developer for Kigali BPO park (infrastructure and real estate) and its anchor tenants.

In this context, a new digital labour market with new formal as well as informal matching mechanisms is rising. In Kenya for instance 30,000 people are using special online platforms to apply for BPO / freelancing jobs. Besides technical skills, to apply successfully it also requires ICT competence, (international) communication skills and specific marketing strategies. At the same time, like in any other labour market, forms of exploitation and unfair competition can also be observed in the new digital working context. 

In other countries, crucial experiences in the digitalization of the employment have already been collected and are made available through different channels, for example Ajira in Kenya. They aim to create awareness, provide guidance and connect with other relevant organizations and programmes. Currently only a few Rwandans are registered at the major online digital job websites such as Upwork. An information platform does not exist.

Strategy

The objective of the assignment is to increase the number of persons in Rwanda who generate decent income through digital jobs by establishing an online information portal.

In order to achieve the above-stated objective, the assignment will provide the following outcomes:

1)    Development of Content and Linkages 

The consultant will contact similar existing online platforms and collect information about best practices concerning:

  • The functions that the website performs
  • The content which is provided and how it is presented
  • Feedback mechanisms
  • Linkages to other programmes
  • Financial and human resources to run the website (contact management and hosting)

The best practices will be presented and decisions for the Rwandan digital jobs online information platform on above stated issues will be taken by the group of stakeholders coordinated by RDB and GIZ. Based on that the consultant will draft the content of the website (in English), present and finalize. The establishment of linkages to other programmes will be facilitated by RDB. The development of the form of content will be based on a multi-media strategy, including for instance graphics, videos and other forms of animation; and direct communication tools.

2)    Development of Website Structure and System Requirement Specification

Based on the discussion about the functions and content of the website the consultant will draft the tailor-made structure as well as the System Requirement Specification (SRS) for the website. The digital jobs online portal will be hosted by RDB and should be under the web-framework of the new national employment online portal, which will be hosted and operated by RDB as well.

3)    Development and Deployment of Website

According to the SRS the consultant will code and develop the website with the drafted content and within the agreed on web-framework. For the design, at least 3 options will be presented.  

4)    Technical Backstopping and Development of Capacities for Maintenance of Website

The consultant will develop a System/Software Documentation, Deployment Guides, and User Manuals. The documents shall entail in-depth and comprehensive step-by-step instructions. During the trial phase and the first month of the final release, the consultant will provide technical backstopping concerning troubleshooting and debugging for technical issues as well as feedback to user complains and suggestions with regard to technical aspects. The consultant will support the adjustment of the system based on the trial phase. During that time, the related RDB staff will be oriented in how to use the system for service provision.

C.    Deliverables

  • Best practice collection of at least 5 relevant international digital jobs online information portals (including Ajira), by the beginning of November
  • System Requirement Specification, by the beginning of December
  • Content development and deployment of the website in trial phase, by the beginning of February
  • Release of website, by end of February
  • Technical backstopping and training, February – April

D.    Coordination and Supervision

The consultant will work closely with the GIZ / Eco-Emploi Team and RDB / CD&E. The consultant will report to the Labour Market Intervention Component and ICT team of GIZ / Eco-Emploi.

E.    Key characteristics of consultants

The assignment requires the expertise of two main consultants.

The IT Consultant should fulfil the following qualifications:

  • Experience in developing similar online portals.
  • At least hold a Bachelor’s or Diploma degree in Computer Science, Computer Engineering, Information and Communication Technology, Electronics and Telecommunication Engineering or ICT related field obtained at an institution that complies to ISCED standards.
  • 7+ years of experience as a Software System Architect, Software System Analyst, ICT Consultant/Project Manager or Chief Information Officer.
  • Experience in agile project management (e.g. SCRUM) is an advantage.
  • Experience gathering and documenting business requirements, functional as well as technical specifications.
  • Problem-solving and critical thinking skills to diagnose problems and determine the steps necessary to achieve an effective solution.
  • Technical writing skills to document systems procedures and prepare reports.
  • Training and human capacity development experience.
  • Ability to communicate effectively to users with only fundamental levels of computer understanding.
  • Communication and interpersonal skills: Excellent English skills required

The Content Development Consultant should fulfil the following qualifications:

  • Proven journalistic writing skills
  • Background in media and communication work
  • Experience in online communication and usage of tools (illustrations, graphics, videos, etc.)
  • Working experiences in developing communication concepts
  • Familiar with related ICT terminology needed for the assignment
  • Language skills: Excellent English skills required

F.    Timeframe of the assignment

The assignment is from October 15th, 2018 until April 30th, 2019.

Please deposit your application until latest Friday 28 September 2018 at 3 PM, at the front desk of GIZ office/Kiyovu, 41, KN ST 17, P.O. Box 59 Kigali.