Experience Manager

Rating: 
Average: 3.4 (52 votes)
Sector: 
Hospitality

Cushioned in the foothills of the breathtaking Virunga volcano range, One&Only Gorilla’s Nest makes the magical possible as you enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat., at One&Only, we are all connected by our purpose to create joy for our guests and for each other

 We are Hiring!

Cushioned in the foothills of the breathtaking Virunga volcano range, One&Only Gorilla’s Nest makes the magical possible as you enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat, a place where dreams come alive and where the magic happens. This is One&Only.

 We are recruiting competent candidates to join our brand new

One&Only Gorilla's Nest.

CAREER OPPORTUNITY


Experience Manager

 

Job Summary

To oversee, coordinate and develop the personalised tours, field activities and services for the guests and visitors of the Lodge.  To participate in and assist with the conservation and ecological work, and to act as the primary link between the guest and the excursions, ensuring that the standards of all equipment and facilities used by Experience Hosts and guests are safe and maintained at the required standards. To be responsible for communication between guests and Experience Hosts, and for development and training the Experience Hosts with regard to ecology, history, heritage and culture. Daily allocation of duties to Experience Hosts in line with the Lodge's services and functionality and the implementation and co-ordination of various conservation management plans.

Skills, Experience & Education Requirements

  • A Degree, Diploma or recognised training in relevant area of study,Training in P.R. or guest services is relevant but not essential.

  • Any of the following specialised areas of interest, ability or training would be relevant:

    1) Guest Service Experience

    2) Knowledge of Rwandan Animals

    3) Natural Sciences

    4) Professional Guiding

  • At least 2 years working experience in a supervisory position relevant to the job requirements; Experience in a similar Lodge would be a strong recommendation.

  • A drivers’ license and certification in First Aid will assist the Colleague.

  • The Colleague should have one or more of the following abilities/experiences/traits:

    1) English, plus fluency in a foreign language is an advantage.

    2) A First Aid certification

Application Instructions:

All interested candidates should apply by clicking " http://surveys.jobinrwanda.com/index.php?sid=48268&lang=en "  to fill the form and upload the CV.

Application deadline: Wednesday, 08th May 2019 and for more details, please read the attached job description

Hand delivered hard copy applications will not be accepted. Only short-listed applicants will be invited to the Open Day. No telephone inquiries, please.