Human Resources Manager

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POSITION                                   Human Resources Manager

NUMBER OF POSITION             One

DEPARTMENT                            Human Resources

REPORTS TO                             General Manager  


 To achieve the hotel’s operating goals by maximising employee productivity and wellbeing and achieve the hotel’s guest service objectives.  In addition, the job incumbent pro-actively handles personnel administration, directs and implements training programs, and human resources guidelines, policies and procedures in accordance with local laws, union agreements, the hotel’s guidelines and business plan, the Departmental business plan, and the Rezidor Hotel Group’s Corporate Human Resources Guidelines and service concepts.



  • Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs
  • Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need
  • Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
  • Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner
  • Assists Department Heads in recruiting activities
  • Directs and co-ordinates responses to union, grievances and employee complaints
  • Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
  • Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans
  • Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed
  • Counsels employees, Department Heads and Supervisors on an ongoing basis
  • Handles requests around transfers
  • Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department
  • Negotiates, implements and interprets union contracts
  • Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations
  • Maintains complete and accurate employee files
  • Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests
  • Stays current with the latest Human Resources development
  • Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction
  • Administers and analyses Climate Analysis and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas
  • Ensures proper follow-up on Climate Analysis
  • Creates a positive work environment for all employees
  • Determines and communicates standards of performance to employees
  • Evaluates employee performance regularly
  • Ensures disciplinary action is taken as required utilising consistency, fairness and respect
  • Administers the employee newsletter, and provides Hotline with articles
  • Ensures correct reporting of Turnover and Sick leave in Everest


  • Follows all applicable laws, corporate standards and guideline


  • Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals
  • Develops and implements strategies to achieve customer service goals
  • Monitors Yes I Can! OJS, STAR and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes, I Can! customer service
  • Makes recommendations to Department Heads and General Manager to send participants to any of the Rezidor Business School programmes
  • Utilises motivational training techniques to develop and implement service skills and standards
  • Ensures that required training programmes are conducted regularly
  • Assists Department Heads to address departmental training needs, and to develop departmental training plans
  • Conducts management training courses regularly
  • Drives the Rezidor culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the Rezidor Hotel Group’s goals
  • Inform employees on benefits, employee policies, etc.
  • Administers special employee promotions (e.g. Host/Hostess of the month/year programmes)
  • Ensures that all new employees receive structured employee orientation, following the agenda and material of the relevant branded “new hire orientation programme”
  • Directs employees with personal problems to appropriate support
  • Ensures that all employees attend mandatory training sessions, and maintains documentation of their attendance


  • Directs and co-ordinates the salaries and wages and performance appraisal activities in the hotel, to ensure employee satisfaction and compliance with law and cost control
  • Assures employees receive proper salaries, wages, and other related benefits
  • Insures that Department Heads and Supervisors conduct performance appraisals in a well-planned, professional, non-discriminatory way
  • Keeps Department Heads and General Manager informed of performance appraisals past due, and follows-up on performance appraisals conducted inappropriately
  • Conducts wage survey annually and recommends wage structure to Department Heads and General Manager


  • Maintains a safe and secure environment for guests and employees
  • Ensures that all employees follow safety rules and procedures
  • Takes corrective action where required to improve safety of work areas
  • Ensures that all potential and real hazards are removed
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Ensures that all employees work in a safe manner that does not harm or injure self or others
  • Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees


  • Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
  • Prepares and submits periodic reports to Department Heads and General Manager to update them on corporate and governmental labour laws and practices
  • Develops the departmental business plan and budget
  • Analyses deviation to budget, and takes action as required
  • Attends meetings and training required by the General Manager
  • Assists colleagues to perform similar or related jobs when necessary
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
  • Continuously seeks to endeavour and improve knowledge of own job function


  • Requires a minimum of 5 years related experience at least Two years in the hospitality industry (Mandatory)
  • 4-year degree from an accredited university in Human Resources, Business Administration, or related major


To apply for these opportunities, interested candidates can send their resume at:

Please Note: At this point, we are recruiting for only advertised position. You are kindly requested to insert the position you are applying for on the heading of your CV and in e-mail subject. ONLY Shortlisted candidates will be contacted by Telephone and may be contacted before the deadline. Should you not be contacted within 15 days after closing date, please consider your application as unsuccessful.

Application Deadline is 21st June 2018