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IT Manager

Average: 3.3 (95 votes)

Urwego Bank PLC is dedicated to providing financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need.



To provide a ladder of opportunity to underserved communities in Rwanda, as we proclaim and live the Gospel of Jesus Christ. 


We share the hope of Christ as we provide financial services and biblically-based training that restore dignity and break the cycle of poverty.


The love of Jesus Christ motivates us to identify with those living in poverty and be His hands and feet as we strive to glorify God

IT manager

Urwego Bank Plc is dedicated to providing financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need. Its mission is to achieve economic spiritual transformation in the lives of the underserved, using financial services and tested training as we share Jesus Christ’s love. Urwego Bank wishes to recruit (1) qualified, competent, committed, and proactive IT Manager to oversee the IT Department of Urwego Bank Plc.

Job Title:  IT Manager

Department:  Operations

Reporting to: Chief Operating officer

Directly supervises IT, team

Location: Kigali.


Promote and fulfill the mission of Urwego Bank.

Spiritual Integration and Christian Witness

Ensure a healthy spiritual balance within a family, work, and church life through the adoption of biblical personal and spiritual disciplines.

Conduct daily work, make decisions and help Urwego Bank make decisions in a way that witnesses to the presence, power, and love of Jesus and the reality of his Kingdom on earth.

Contribute to a healthy corporate culture that integrates faith and work through spiritual thought leadership and inspiration via staff devotions, retreats, and relevant meetings.

As appropriate disciple team members, growing the maturity of their faith and integration of the spiritual, social, material, and personal elements of their life.

Ensure that Christian witness is incorporated into our product and service design.

IT Strategy

Work with the Bank Senior Executive team to establish an IT strategy that enable cost-effective implementation of key services across the Urwego network of offices and agents so as to help achieve the Christ-centered, Quality, and Growth targets established by the bank.

Staffing and Culture

Work with HR to lead the hiring, training, and retention of skilled IT staff who possess the industry-leading capacity in their area of expertise and who exude passion for the work of Urwego and the people we serve.

Effectively establish a culture of extraordinary service, starting with personal example through serving direct reports and radiating outwards to branches and clients. 

Work with HR to oversee the consistent implementation of a fair and transparent performance management process that motivates high performers and removes low-performing staff in a healthy fashion.

Set precedent through a personal example for healthy discipleship of Christian character among the staff of the service delivery team.

IT Budget

Work closely with Finance to ensure that the planned IT annual budget is wisely used to serve its objective

Proactively intervene with help from Finance in case there is an urgent cost to IT and may affect the planned budget.
Implementation and Integration of Information Technology

Ensure up-to-date, well-designed, cost-effective technological solutions are available for efficient bank operations.

Lead large IT projects with exemplary project management skills.

Policy and Procedure Management

Maintain up-to-date policy and procedure manuals for the critical processes associated with IT infrastructure, and IT security including end-user policies, training, and awareness.

Work with the risk department to ensure the effective and timely mitigation of the many risks associated with our IT systems.

Network / Connectivity Management

Ensure the best practice deployment of industry-leading VPN / MPLS network for our core business needs connecting branches to our primary data center.

Ensure appropriate/cost-effective backup systems are in place to provide strong business continuity in the event of a network disruption.

Provide mobile solutions and oversee arrangements with MNOs to offer our staff, agents, and clients the best possible mobile data services to facilitate digital banking services.

Regulatory Alignment

Ensure adequate knowledge of regulatory guidance for the bank and its various service delivery channels and ensure our IT procedures, structure and design are in accordance with the relevant directives.

Delivery Channels Management

Oversee monitoring of all Delivery channels including ATM, mHose, EOS, RIPPS, UT Bio, etc uptime and take immediate action from a technical and partner communication perspective to remedy the issue as rapidly as feasible.

Ensure technological systems are in place and working well to support EFT and other financial remittance systems.

Oversee maintenance of ATM network.

Oversee monitoring and troubleshooting technical issues related to delivery channels service ranging from Mobile Banking solution (Mhose), MEOS/EOS/UTBIO, Check Truncation.

Data Centers and Infrastructure

Oversee the stability of Power and overall healthy environment and security of Urwego’s primary and DR data centers.

Ensure the bank is operating on sufficient, well maintained, and cost-effective hardware which facilitates the required work we do. 

Research and implement updated hardware and IT solutions that provide Urwego a cost and functionality advantage in the work we do. 

Maintain a comprehensive IT hardware inventory and depreciation database.

Cyber Security Posture of the Bank.

The Head of IT is also tasked with the responsibilities to oversee Information Security and Cyber Security related issues in collaboration with the Cyber Security and Information Officer.

Oversee External Cyber Security service providers during annual planned cyber security assessment and provide status reports to Executive management on the cyber security compliance of the ban

 Frequently review and track the progress on the cyber security framework work plan in collaboration with the Cyber Security and Information officer

Licensing and Vendor Management

Support the Tender committee in negotiating research and champion cost-effective contracts and licenses with essential vendors and for essential systems.

Oversee IT-related contract/license renewal and budgeting so that Urwego is never surprised by unpaid systems or unexpected costs.

Stakeholder and Partner Relationships

Serve as a key representative of the bank to stakeholders and partners.

Establish relationships with vendors, service providers, and donors to assist as appropriate with the execution of specific projects and services needed.

Staff Management

Create healthy, trusting management relationships with direct reports and help them do likewise with teams that they oversee.

Establish accountability and high performance among team members.

Demonstrate effective delegation.

Train and build the capacity of team members so that they thrive in their areas of responsibility;


Any other duties as periodically assigned to you by management.


  • Personal confession of Christian faith and commitment to the mission of Urwego Bank.
  • Bachelor’s degree in ICT, Computer Science or related field;
  • 6 or more years of experience in managing and deploying complex enterprise-grade networks, infrastructure, and hardware, preferably at a financial institution;
  • 4 years of management/leadership experience;
  • Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines;
  • Experience managing large scale IT projects and demonstrated competence in project management disciplines;
  • Demonstrated analytical and strategic thinking skills;
  • Excellent written, verbal, and computer-based communication and presentation skills;
  • Excellent cross-cultural listening, communication, and leadership skills;
  • Demonstrated capacity to motivate, develop and lead others in a diverse and geographically distributed context;
  • Advanced Microsoft Office suite skills.
  • Certified in Cisco Network Administration, Firewalls, etc.
  • Expertise in Linux Administration, VMware Administration, Windows Server Administration, and Cyber Security certification (CISA, CISM, CISSP)
  • Strong English language skills;

How to apply:

Please submit the following documents to Urwego Bank Plc Head Office at Remera/Kisimenti Kigali.

You can also send your complete application in a single file attachment on the following email (please indication in the subject – application for IT Manager Position)

  • Motivation/application letter explaining your suitability for the sales staff position
  • Curriculum vitae (CV) and notarized copies of academic documents.
  • 2 referees that are not blood relatives with their full address/contact.
  • Recommendation from your church leader – Pastor, issued within the 6 months period.
  • Copy of your National ID.
  • Statement of Faith.

Deadline for application: Friday 22nd  oct. 2021. 5 PM

Only shortlisted candidates shall be contacted for the test and interview.


Thank you

Urwego Bank PLC