IT Operations

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Join the family

One& Only Nyungwe House is seeking for a number of talented professionals to join the team and become part of this haven of creature-comforts.

Current opportunity

Job Description– IT Operations

1 Position Details

  • Position                     IT Operations
  • Level                         Colleague
  • Department               IT
  • Reports to                 Country Manager/ Director, IT Operations
  • Subordinates             None

2  Job Details& Requirements

Job Summary

Support the smooth and 24/7 operation of all local systems and applications such as, but not limited to, infrastructure, Applications, VOIP, AV, Active Directory and IT Security. Work under direction from the Director, IT Operations to manage the office systems and provide end-user help desk support

Key Duties and Responsibilities

  • Support and provide IT guidance to office colleagues
  • Report and address defects in hardware
  • Update, patch and upgrade software as needed
  • Monitor network and system performance and adjust as needed
  • Maintain office data center including backup
  • Support all technology, including but not limited to door lock systems, AV systems, meeting room booking systems, meeting room displays, VOIP systems, wireless and wired systems
  • Maintain current level patch management of Office infrastructure through SCCM
  • Maintain and document of all technical standards
  • Adhere to and ensure all IT standards are adhered to
  • Adhere to and ensure all IT Policy & Procedures are adhered to
  • Assist in the research and selection of the best in its field IT Hospitality Hardware/Software to minimize risk and increase efficiency and speed.
  • Plan for the future upgrades
  • Assist Manager, IT Support as requested

Skills, Experience & Educational Requirements

Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Microsoft Active Directory, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Inventory Control, Verbal Communication


  • Understand IT process and administrative tasks, off-the-shelf server, and desktop hardware and software. Minimum of 1-year experience in hospitality-related IT is preferred.

 3.  Core VAlues & Competencies

Blow Away The Customer

  • I care and work towards exceeding the expectations of my customers
  • I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

  • I am committed to being thoughtful towards our colleagues
  • I am passionate about my role          

Continuously Strive for Perfections (good enough never is)

  • I constantly seek new ways and ideas to improve what I do
  • I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

  • I am honest and fair
  • I take responsibility and contribute towards the financial performance of where I work

 4.  Functional competencies


  • I present a professional image according to established standards


  • I adapt my communication to the audience and the message to be delivered
  • I am able to develop effective written communications

 Functional Skills & Knowledge

  • I understand the full scope of my duties and demonstrate initiative
  • I take responsibility for my actions

Planning & Organizing

  • I set realistic goals both for myself and my colleagues in line with company strategies
  • I am capable of handling multiple priorities effectively

Team Management & Development (Influencing & Working with Others)

  • I devote time in training and coaching each colleague
  • I conduct regular performance management discussions for my colleagues and monitor their progress
  • Where Colleagues do not have anyone to supervise, then the competency will be replaced by with the following 2 behaviors:
  • I am able to influence others when required to speak and present ideas
  • I am able to work with other colleagues and departments effectively

Problem Solving & Decision Making

  • I have the ability to involve all the appropriate people to resolve the problem in the business.
  • I proactively facilitate prompt and appropriate decision making

Innovation & Creativity

  • I regularly seek new opportunities for change
  • I assist in resolving resistance to change

How to apply:

If you are interested in applying for this position, please send your resume and cover letter to: not later than 5th August 2018.

This role will be open until it is filled, and selected candidates will be contacted for an interview

For the job description, see the attachment