Kuja-Kuja Insight Associate

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ARC works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people and host communities – to better survive conflicts and crisis, and to rebuild lives of dignity, health, security and self-sufficiency. ARC presently works in and with partners in ten countries globally.

ARC has consistently operated in Rwanda since 1994, and today has a strong and committed team of over 200 regular, full time national staff and partners – implementing programs in Primary health care, RH, HIV and Nutrition, WASH, Shelter/Infrastructure, and SGBV & Protection.

VACANCY – KUJA KUJA INSIGHT ASSOCIATE                                                                                                             

Kuja Kuja is a new initiative from ARC, which collects real-time feedback from the communities that we serve. This feedback helps ARC to improve our services and to build a deeper connection with communities. ARC has successfully launched Kuja Kuja across Uganda, Somalia, and Rwanda.

ARC is looking for qualified, self-driven and committed individual - for the position of Kuja Kuja Insight Associate, based full time in Gihembe Refugee Camp in Gicumbi District.



Insight Associate, Kuja Kuja (1 position)


Reports to: Kuja Kuja Insight Associate – Gihembe  Team Leader


Job Summary:

The Insight Associate will responsible for collecting feedback from customers/program beneficiaries and share it with ARC service teams in line with the Kuja Kuja feedback system.

Duties and Responsibilities

  • Participate in trainings organized by Kuja Kuja lead team.
  • Participate in the daily feedback collection and uploading on the server.
  • Participate in the Kuja Kuja team meetings.
  • Share updates with customers as per the changes made by service team.
  • Taking good care of Kuja-Kuja properties.
  • You must return all Kuja Kuja uniforms and branded items on your last day at work.

Minimum requirements:

  • Kinyarwanda, English, and French are a requirement, basic Kiswahili preferable.
  • A2 is required.
  • Experience working within the humanitarian response or social development space or a demonstrated desire to learn about this work.
  • Familiarity with digital technology and experience using Microsoft word, WhatsApp, email, and other applications.
  • Some experience in customer service, hospitality, or teaching is very desirable.  
  • Preferably a Resident of Gicumbi District / Gihembe Refugee Camp.  



Submit 1 page Cover letter, an updated CV (maximum three pages) and names, title, and contacts of three professional referees, to include most current employer/supervisor - via email to RWJobs@arcrelief.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is 26th July 2019 at 5:00 pm.

Only applications received through the stated email address will be considered. Only shortlisted candidates will be contacted.


American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.