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Logistics Officer

Average: 3.6 (40 votes)
Human resource

HRMS Ltd is an ICT based HR company providing all human resources solutions in Rwanda.

On behalf of our client, HRMS Ltd - Job in Rwanda is recruiting a Logistics Officer. Below are the details for the role.



 Key Responsibilities

 Contract Management and Made Tea Prices

  • Accurate computation of weekly made tea (MT) offer prices, circulation by end of day Wednesday, separation of EXW (Ex-Works) and FOB (Free on Board) offers and timely response to the customers’ confirmations.
  • Prepares and shares status of allocated contracts with the Marketing, Finance and Factory teams.
  • Timely preparation and circulation of clients’ contracts, invoices and shipping instruction.
  • Weekly allocation and distribution of MT offer to the Mombasa auction and in Integrated Tea Trading System (ITTS system).

 Shipping and Logistics

  • Liaise with the respective factories, Government agencies/departments, warehouse, shipping agents and collate all the requisite documents for shipments as required by the clients.
  • Liaise with the factory teams and ensure Tea samples are dispatched in a timely manner with complete details shared with customers. Develop and manage a weekly tracker of samples approval status.
  • Monthly MT price calculation for forwarding contracts and circulation within 2 days after the last auction of the month.
  • Verifies shipping documents from the shipping agents in liaison with the clients for onward dispatch to the customers of the final documents.
  • Tracks and follows through all shipments ensuring target vessel is adhered to and documentation is complete and accurate.
  • Prepares weekly shipping updates and circulates to each customer.
  • Responsible for the establishment and management of Key Performance Indicators for 3rd Party logistics service providers and reviews during improvement meetings.
  • Responsible for the implementation of the Service Level Agreements for 3rd service providers.

 Client/Customer Service

  • Interprets customer service performance measures and takes necessary actions for example customer case fill on time.
  • Establishes accountabilities and action plans for reducing customer service losses.
  • Follow up clients for settlement of their invoices within the agreed contract terms.

 Reporting and Record Keeping

  • Maintain a weekly/monthly MT sales and debtors listing.
  • Prepare monthly tea sales report for distribution to the factories.
  • Prepare monthly MT production reconciliation.
  • Maintain weekly MT stocks listing indicating free stocks, stocks allocated to Mombasa auction, and stocks allocated to direct buyers.


  • Liaise with the factory teams and third-party MT transporters to ensure smooth and regular transport of teas from the factory to the assigned warehouses and/port and review weekly transport reports.
  • Liaise with the respective warehouse teams for details on arrival, storage, release and weekly warehouse MT stocks reports.
  • Liaison with the Mombasa auction tea brokers for tea samples to/from them and the factories.

Key Qualifications:

  • Undergraduate Degree in Logistics and Supply Chain Management, Business Management or any other relevant field.
  • At least 2 – 3 years relevant experience in a supply chain or logistics role.
  • A supply chain or logistics related certification will be an added advantage.
  • Good understanding of logistics-related documentation process.
  • Ability to work under pressure and with minimum supervision.
  • Must be results-oriented with good attention to detail.
  • Good organisation and planning to handle multiple tasks and adhere to set timelines.
  • Good written and oral proficiency in English and Kinyarwanda with the ability to communicate with both internal and external stakeholders.
  • Good customer care/supplier relationship management skills.
  • Good knowledge of MS Office packages.

How to Apply

Interested candidates can send their application letter and CV with 3 professional references by using the" Apply for this job" button below not later than Friday 7th May 2021.