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ARC works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people and host communities – to better survive conflicts and crisis, and to rebuild lives of dignity, health, security, and self-sufficiency. ARC presently works in and with partners in ten countries globally.

ARC has consistently operated in Rwanda since 1994, and today has a strong and committed team of over 200 regular, full-time national staff and partners – implementing programs in Primary health care, RH, HIV and Nutrition, WASH, Shelter/Infrastructure, and SGBV & Protection.


Our work in Rwanda currently covers all the refugee locations and their kind Rwandan-host communities. And we are always looking to deepen our work and, jointly with our partners, offer lasting impact with and for the communities we serve!

 ARC is looking for a qualified, self-driven and committed individual to join our team in the stated position – based at and to serve full time in the new Gashora Emergency Transit Centre, Bugesera District – Rwanda.


The Matron promotes a happy and well-disciplined atmosphere throughout the settlement. The team of matrons ensures timely and regular care and welfare of the people of concern including the unaccompanied minors. The incumbent collaborates with other protection and community service staff to ensure that identified cases that need timely attention are attended to.  The team of matrons also facilitates agreed on routines of and with the community which seeks to promote health, safety, respect, harmony, joy, and confidence of program participants. 


  • Promote health, wellbeing, and welfare of the residents – program participants - including un-accompanied minors
  • Support in creating a happy and well-disciplined atmosphere throughout the settlement
  • Ensure tidiness/cleanliness, hygiene – body and space/rooms or blocks
  • Ensure Menstrual supplies and support for menstrual hygiene where applicable; also informal health guidance, dignity, hygiene for young girls.
  • Participate fully in the life of the community, supporting sporting, the house plays, attending and supporting concerts and being an integral part of social events in the life of the community.
  • Ensure program participants’ religious care, health, and welfare
  • Follow up and ensure the facilitation of material assistance needs, collection, and safekeeping especially for unaccompanied minors or persons who may be unwell.
  • Assure right care is given to program participants, and their well-being is taken care of at all times by various program service providers and stakeholders.
  • Facilitate agreed with routines of the community, which seek to promote health, safety, respect, harmony, joy, and confidence of program participants.
  • Provide guidance and basic counseling (non-clinical) e.g. evening talks, roundtables, etc. to program participants based on assessed or reported needs.
  • Serve as a useful and caring link; a trusted listener, enabler and connector of program participants and program service providers, and stakeholders.


  • Minimum of Bachelor’s Degree in Social Work, Education or related field
  • Minimum of three years of experience as a matron or directly relatable full-time responsibility or job
  • Experience in  social work preferably in an emergency context, and low resource settings
  • Extensive knowledge of the Child Rights, Child Protection Policies, Principles, and Strategies
  • Good listener, approachable and of nurturing nature and attitude
  • Willingness to reside and work full time in a camp setting; work arrangement may include night-shifts or unscheduled calls for response and support.
  • The capable communicator in English; including written
  • Conversance with French, Tigrinya and/or Arabic an added advantage
  • Self-motivated and client-orientated with a strong sense of personal ethics, integrity, and quality
  • Strong interpersonal and intercultural skills
  • High level of flexibility and tolerance to ambiguity


Interested and qualifying candidates should submit applications – to include 1 page Cover Letter, an updated CV (max. 3 pages), and three names (plus titles & contacts) of relevant professional referees - to the following email address only – with the position applied for CLEARLY

Only applications received through the above indicated dedicated email address will be considered. The deadline for submission of applications is November 20th, 2019 at 12:00hrs. However due to urgency to fill this position, applications will be reviewed on a rolling basis, and a decision will be taken before the indicated deadline once suitable candidates are available. Only short-listed candidates will be contacted.


American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status