Background Information

Job Title:  Officer, Performance & Development Management

Job Level:  JG6

Department: Human Capital and Corporate Services

Reports to: Manager, Human Capital

Direct Reports:

N/A

Indirect Reports:

N/A

Contract terms: Open ended contract

Purpose of the Job

The purpose of the job is building the Performance & Development function & Embedding it into the business strategies.

Main Responsibilities of the Job:

• Develop policies and processes related to P&D
• Liaise with strategy division responsible for Corporate performance management and heads of departments to design and interpret standard KPIs for staff
•  Lead the performance review process and provide guidance to managers to ensure effectiveness
•  Liaise with team leaders to monitor staff performance against performance goals throughout the year and advise them accordingly to ensure achievement of the set goals
•  Provide support to users on the appraisal process, ensuring concerns are addressed for timeliness and quality
• Generate reports on the performance appraisal process, making appropriate recommendations such as promotions and salary increments
• Guide employees in drafting annual development plans and performance goals and following up with respective supervisors for sign-off
•  Create awareness to connecting development investment to business results
•  Identifying learning needs in the organization & making up yearly training plan
• Coming out with cost-conscious training solutions. (Have a clear budget and training plan (monthly follow up), reinforce internal training programs and establish partnerships with top-tier schools 
• Implementing young professional program
• Maintain safe custody of performance management and training records for reference when required
•  Design Basic Job Knowledge program
• Conduct and/or facilitate training and orientation programs for new and existing employees to ensure they are well equipped to perform their tasks.

Performance indicators

• Compliance with the performance management policies and procedures
• Timeliness on assigned tasks
• Quality of service provided against the set standard
•  Feedback from users on the quality of service provided
•  List of approved staff events organizing service providers
• Timely update of performance management records

Working relationships

•  Head, human capital and corporate support
• Heads of departments
• Staff within the human capital and corporate support department
• Human resource regulatory authorities
• All staff

Professional, academic qualifications and experience

• Bachelor’s Degree in Human Resource, Commerce, Business Administration or any other field
• Relevant progressive experience of a minimum of two (2) years in learning & development fiield Human Capital Development and Management 

Core competencies

•  Understanding of Organization design concepts
•  Project management,
• Public speaking capabilities,
•  Driving performance through others,
•  Strong presentation skills,
•  Ability to facilitate focus group discussions, conduct classroom learning sessions& implementing in-house training
•  Knowledge of performance management frameworks
•  Experience with execution of General HR Operations
•  Understanding of Rwanda’s labour law
• Remuneration and Job Evaluation Tools
• Contract Management