Title: Communications Officer
Duration: One (1) year with possibility of renewal
Supervisor’s title: Country Director
Water For People is an international non-governmental organization (NGO) that works with people and partners to develop innovative and long-lasting solutions to the water, sanitation, and hygiene (WASH) problems in the developing countries. The organization strives to continually improve, to experiment with promising new ideas, and to leverage resources to multiply its impact.
Water For People is currently operating in 9 countries in Latin America, Africa, and Asia. These countries are: Bolivia, Peru, Guatemala, Honduras, Nicaragua, India, Malawi, Uganda and Rwanda. In Rwanda, Water For People works in three districts, namely Rulindo, Kicukiro and Gicumbi where it supports water supply, sanitation and hygiene education programs.
Background and position objective
The position holder will be responsible for elaborating the country program’s communication plan, and its implementation inside and outside the organization. S/he will ensure that the organization communicates consistent messages to all its different audiences, including employees, partners and stakeholders in WASH. By managing the quality and consistency of communication, the Communications Officer will increase understanding and awareness of the organization’s accomplishments and impact of its interventions.
Major responsibilities and duties
- Manage internal and external communications;
- Initiate and implement Country Program Communications Plan;
- Liaise with the Global Communication and Marketing Manager in Denver on any communication related matters;
- Contribute to global story telling by sending to the Global Communication Manager stories from the field for data bank;
- Write human interest stories with matching photos as per donor requirement;
- Contribute to Water For People Newsletter by submitting monthly updates on Country Program;
- Documenting and sharing lessons learnt and good practices with other Water For People Country Programs, as well as stakeholders in WASH sector through videos, blogs, and articles;
- Advise other members of the organization on the proper way to spread messages to various stakeholders;
- Provide practical support to the team by writing speeches and presentation scripts, or briefing them on how to respond to the type of questions they are likely to face;
- Manage the production of brochures, or leaflets;
- Organize events such as conferences, exhibitions or seminars;
- Act as the point of contact for the media, issue press releases about important organizational developments;
- Handle inquiries from journalists, organize press conferences for important announcements, and arrange interviews for journalists with Senior Leadership as needed;
- Take or review minutes of country management meetings and those with partners as needed;
- Perform other duties as assigned.
2. Participation in strategic and operational planning
- Work with Country Program staff to develop country strategic plans in line with Water For People’s overall strategy and policy objectives;
- Contribute to Water For People's overall program and policy discussions;
- Participate in sanitation strategic planning;
- Undertake any sector review and/or thematic research in preparation of the next programming cycle;
- Participate in elaboration of annual operating plans in line with pre-allocated budget;
- Entertain relationships with sector role players at district level, in particular with local Rwandan communities in need of water and sanitation projects, local government authorities, and local water and sanitation organizations in Rwanda;
- Strengthen relationships with partner organizations, the local private sector and NGOs supporting WASH in Rulindo, Kicukiro and Gicumbi districts, and in other districts in which the organization may extend its work.
4. Capacity development
- Develop the capacity of partners to document their experience in the fields of hygiene behavior change, adequate sanitation, water supply and social marketing techniques in general;
- Working with the country staff to identify communication needs, opportunities, gaps, and constraints, and provide mentoring and any support required.
5. Advocacy and learning
- In cooperation with partners, develop program work that contributes to Water For People's learning and advocacy agendas;
- Promote a learning environment among Water For People's partners and staff
- Contribute to organizational learning by preparing and disseminating data, lessons learned, good practices and statistical and qualitative data to Water For People staff, partners and other stakeholders, and organize periodic organizational learning events to share best practices;
- With IT and country program support, develop, design and administer an online database, on program learning and make it streamlined, accessible and relevant across all Water For People operations.
6. Resource mobilization and management
- Contribute to proposal writing;
- Identify funding opportunities, share information with partners and provide partners with any technical support in the areas of developing concept notes, or full proposals as needed.
- Initiate annual budget, and quarterly expenditure forecasts as they relate to Program communications;
- Liaise with Water For People finance team to ensure that communications related budgets/expenditures are considered in the overall Water For People wire transfers;
- Contribute to Water For People financial reports by providing timely update and documentation of expenses incurred under the communications unit;
- Perform any tasks requested by the supervisors.
7. Job qualifications and skills
- Excellent written and verbal communications skills;
- Must be able to communicate clear, consistent messages in a variety of media including press releases;
- Analytical skills to assess data from research reports and other sources, such as social media, forums and product review sites;
- Must have good interpersonal skills to deal with a diverse group of contacts;
- Strong interpersonal communications skills and excellent writing skills, networking and representation;
- Good analytical skills and the ability to extrapolate lessons to other situations;
- Comfort and talent in communicating with diverse and international constituents;
- Ability to analyze, organize data and communicate results effectively;
- Ability to manage multiple tasks and projects with multiple priorities;
- Ability to work both independently and as part of a collaborative team effort;
- Must have well-developed written, oral, and interpersonal communications skills
- Must be flexible, innovative, proactive, to work under tight deadlines and have excellent follow-through skills;
- Maintain sound ethical principles, integrity and transparency of due process;
- Be a self-starter and work with limited supervision;
- Fluent in English and Kinyarwanda;
8. Education and formal training
- A bachelor’s degree in public relations, communications or journalism;
- Training in filming, video production and editing is an added advantage.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
9. How to Apply
- Submit your application letter along with detailed curriculum vitae (resume), relevant academic documents, and contact details of at least two (2) referees.
- Applications can either be hand-delivered to Water For People --Rwanda Office located in Kicukiro District, KK 15 Rd, KK 371-399 Streets. or Via e-mail at firstname.lastname@example.org not later than 25th June 2018 by 5:00 PM (Local Time)
Note that all application material will not be returned.
Kigali, 1st June 2018