Operations/Administrative Services Manager

Average: 3.3 (10 votes)

African Training Institute (ATI) is an international training institution that was established to meet the ongoing needs of the African workforce in the current dynamic business environment. The institution is registered in South Africa under company registration number 2013/180557/07 in accordance with the relevant South African laws. ATI is an accredited member of the Southern African Association for the Conferencing Industry (SAACI), membership number 33469783, the South African Quality Institute (SAQI), membership number AFR012 and is accredited by the Services Sector Education and Training Authority (SETA) of South Africa, accreditation number 12192 and Local Government (LG) SETA, accreditation number LGRS-1579- 170224. We offer a wide range of professional short courses that are designed to continuously improve productivity in various Governments, Parastatals, Non-Governmental Organizations (NGOs), Private Sector and other organizations across the African continent. The institution also organizes benchmarking study tours for various government ministries across Africa.


Operations/Administrative Services Manager

African Training Institute (ATI) Rwanda Country office invites application from highly enthusiastic, proactive and dynamic eligible candidates for the following position:

1. Operations / Administrative Services Manager

Job Type: Full time

Tasks, Duties, and Responsibilities

  • Monitor, manage and improve the efficiency of support services departments and facilitate coordination and communication between support functions.
  • Manage customer support, Plan and support sales and marketing activities.
  • Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
    Improve processes and policies in support of institutional goals. Formulate and implement institutional policies and procedures to maximize sales. Monitor adherence to rules, regulations and procedures.
  • Monitor business to ensure that it efficiently and effectively provide needed services while staying within budgetary limits.
  • Oversee activities directly related to providing services.
  • Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and service improvement.

Education and Experience

The formal education and experience for the operations manager job description vary according to the nature of the job responsibilities. However, the following are commonly required in the operations manager role.

  • University Degree in Public administration and management.
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills
  • At least 7 years of experience in the sales and marketing field
  • Fluency in English is a must

Key Skills and Competencies

  • Critical thinking and problem-solving skills
  • Excellent interpersonal, communication and writing skills
  • Negotiation and Persuasive Skills
  • Decisiveness in decision making
  • Teamwork / team-building skills

Mode of Application

Email a detailed CV to rgozho@africantraining.co.za

Closing Date 31 December 2019 if you don’t hear from us after 30 days from the application closing date, consider your application unsuccessful. Only shortlisted candidates will be interviewed.