RCAA IT Technician -User Technical Support

Average: 3.5 (11 votes)


Rwanda Civil Aviation Authority (RCAA)

Kigali International Airport

B.P: 1122

Opening date: 05th/November/2019

Closing date: 22nd/November/2019

Brief Background:

Rwanda civil aviation Authority is a Government institution established by Law No 03/2017 of 21/02/2017 determining its mission, organization, and functioning as amended to date. RCAA has a legal personality and is governed in accordance with laws governing organs of Public Service.

To achieve its mission RCAA would like to recruit qualified staff to fill the attached vacant positions on its Organization structure. Details on positions advertised including terms of reference, required profile and number of positions are obtained from the RCAA website.

Interested candidates should submit the following documents to RCAA Head Office at Kigali International Airport not later than Friday, 22nd November 2019 at 5 P.M:

  • A filled application form obtained from the RCAA website: www.caa.gov.rw
  • A copy of CV
  • A copy of the required degree or diploma and certificates and equivalency certificate from HEC for foreign degrees
  • Copy of National ID




Rwanda Civil Aviation Authority

  1. RCAA IT Technician -User technical support (1)

Job title

RCAA IT Technician (User technical support 1)

Report to

Head IT Department

Summarized Job description

  • Install and configure appropriate hardware (including peripheral devices) and user’s software;
  • Maintain local networks in ways that optimize performance and security;
  • Provide orientation and guidance to users on how to operate new software and computer equipment;
  • Organize, schedule and perform upgrades and maintenance without deterring others from completing their work;
  • Maintain records/logs of repairs and fixes and maintenance schedule;
  • Perform any other task assigned by the supervisor;

Job requirements


  • Bachelor a minimum of a degree(A0) in Computer engineering, Computer Science, Information Technology, or any related field;
  • Good knowledge of internet security and data privacy principles, with depth understanding of diverse computer systems and networks;
  • At least 2 years of hands-on experience as an IT technician;