Request for Proposals (RFP) NgurizaNshore-C1-02: Cogebanque: Capacity Development

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To:                Offerors

Date:            June 10, 2019           

From:          Technical and Procurement Teams USAID Nguriza Nshore Activity (Implemented by DAI global LLC)

Subject:            Request for Proposals (RFP) NgurizaNshore-C1-02: Cogebanque: Capacity Development

Due: 1:00 PM Central Africa Time (CAT) on July 1, 2019


Dear Offerors:

It is our pleasure to release a Request for Proposal (RFP) to support the implementation of DAI’s Nguriza Nshore Activity (NNA) funded by the United States Agency for International Development (USAID). DAI invites firms to submit a proposal to support our partner, Cogebanque, a full-service commercial bank based in Rwanda and registered by the National Bank of Rwanda.

  1. RFP Process and deadlines. This solicitation will result in the award of single Fixed Price Purchase Order (FPPO).
  2. Submission of Questions. Questions must be submitted no later than 1:00 pm CAT on June 14, 2019 via email to
  3. Submission of Proposals. Proposals must be submitted no later than 1:00 pm

CAT on July 1, 2019, via email to, copying The subject line of the email must include your organization name, followed by “Submission under RFP NgurizaNshore-C1-02: Cogebanque, Capacity Development.” In your email submission, certify a validity period of 60 days for the price provided and include your organization’s DUNS number. Limit file submissions to 10 megabytes or less.

II. Proposal Composition: Proposals must include the following submission documents. The Technical Proposal and Cost Proposal must be prepared as separate files for independent evaluation as follows below.

  1. Technical proposals must be submitted as a PowerPoint or PDF presentation in Times New Roman font.
  2. Cost proposals must be submitted in Excel format in Arial font.

Part 1: Technical Proposal

Technical proposals must be no more than twenty (20) slides. The technical proposal must include the following three (3) sections: 

1. Technical Approach. Offerors must detail their approach to fulfill the accompanying Scope of Work. The approach must clearly articulate how the proposed activities will result in the successful completion of all deliverables and milestones.

2. Organizational, Firm-Level, Capacity. Offerors must provide details about their experience, expertise, and capacity to successfully undertake the proposed approach and complete the Scope of Work as described, including past performance information in similar contexts.

3. Management Plan/Staffing Structure. Offerors must include details of personnel who will be assigned to the activities described in the technical approach, as well as a clear management plan in narrative form for the development, review, and submission of all associated deliverables, including a milestone schedule. Offerors are permitted to engage in partnering arrangements if it will aid in providing the best value to USAID, regardless of whether organizations are based within or outside Rwanda. If a partnering arrangement is being proposed, please describe the nature of the arrangement, the specific technical value being contributed by each member of the team, and the appropriate management controls to ensure successful delivery.

In addition to the requirements above, including the following information within the presentation. 

  • Three (3) to five (5) examples of past performance relevant to this activity and limited to

one (1) slide/page per example; these slides do not count toward the twenty (20) page maximum for the technical proposal.

  • CV(s) of any individuals proposed in the staffing plan to conduct this activity

and limited to two (2) slides/pages per individual; these slides do not count toward the twenty (20) maximum for the technical proposal.

Note: the cover slide will not be counted in the twenty (20) slide/page total, should offerors choose to include one. No additional annexes or documentation are requested at the release of this RFP for the Offeror’s technical proposal.

Part 2: Cost Proposal 

The contract type will be a Fixed Price Purchase Order.

The cost proposal must propose a fixed price including cost details for associated deliverables. Offerors must also include any direct costs, indirect costs, and fees if applicable with a build-up to the total proposed price. Cost breakdowns included will be utilized to determine price reasonableness. Offerors must use the attached cost/budget template; limit file submissions to 10 megabytes or less.

Proposal Evaluation. DAI will use a best value determination for the award of this RFP. A best value determination means that, in DAI’s estimation, the selected offer will provide the greatest overall benefit to USAID in response to the requirements stated in this RFP. DAI may also exclude an offer from consideration if it determines that an Offeror is "not responsible,” i.e., the Offeror does not have the management, technical and financial capabilities necessary to perform the work required or should the Offeror not follow the requirements of this RFP. Proposals will be evaluated against a stated number of factors, including the overall proposed approach, past performance, specific qualifications in the identified sector and other evidence substantiating the Offeror’s ability to deliver, including budget and timeframe considerations. Specific preference will be given to an Offeror with at five (5) years of experience, but preferably more, working with commercial banks and/or deposit-taking microfinance institutions (MFIs) in various capacities, including: detailed financial institution operational and efficiency assessments; ability to work across reporting structures (line workers to executive management/boards) and points of sale (headquarters and branch locations); loan underwriting; pricing, sales, marketing and consumer behavior; financial analysis, regulatory compliance, etc.

Offerors with a demonstrable and verifiable track record in the following areas will be given primary consideration.


  • Improving top-line revenue growth as a key performance driver necessary to deliver risk-adjusted shareholder value for retail and business banking operations.
  • Developing strategies to overcome aggressive competitors, pricing and interest margin compression and fast-growing costs (increasing top-line management and maximizing operating efficiency).
  • Creating robust and durable cultures that drive organizational energy needed to continually improve performance.


  • Consumer and SME banking strategy.
  • Credit and deposits—strategic pricing, product management, and innovation.
  • Information-based decision analytics.
  • Sales performance and channel management.
  • Credit process, collections and loss management.

1. Technical Proposal. The Technical Proposal will be scored and evaluated separately

from the cost proposal. Technical panel reviewers will evaluate offers on the following factors.

a. Technical Approach (30 points). Points for this section will be awarded based

on the information presented in the technical approach. Points will be awarded to

approaches that best address the Scope of Work (SOW). Responses will be scored based on the Offeror’s response to the SOW which must demonstrate a clear, concise and succinct understanding of the requirements of this specific activity, incorporating the Offeror’s competencies and past performance. Furthermore, the technical approach must clearly demonstrate the Offeror’s understanding of the financial services industry (both in and outside Rwanda).

b. Institutional/Consultant Capacity and Past Performance (70 points). Points for this section will be based on information presented in the technical approach. Preference will be given to firms that have successfully completed assignments in similar contexts within the financial services industry in transitional economies. Emphasis will be placed on firms with experience in Rwanda.

2. Cost Proposal. The cost proposal will be evaluated separately from the technical approach, with strict consideration for realism, price reasonableness, and allowability consistent with

US government cost principles. Evaluation for this section will be dependent upon all information presented by the Offeror in their deliverable table, budget with cost breakdowns, and any relevant supporting cost information, as well as alignment with the proposed technical approach.

III. Offeror’s Agreement with Terms and Conditions. The completion of all RFP

requirements in accordance with the instructions in this RFP and submission to DAI of the technical and cost proposals will constitute an offer and indicate the Offeror’s agreement to the terms and conditions in this RFP. DAI is not required to accept and/or evaluate proposals that do not conform to the instructions of the RFP. In addition, DAI may reject all proposals and not make an award for this RFP. DAI reserves the right to make an award without discussion and/or negotiation; however, DAI also reserves the right to conduct discussions and/or negotiations, which among other things may require an Offeror to revise its proposal (technical and/or cost).


By submitting an offer, Offerors agree to comply with the general terms and conditions for an award, including Representations and Certifications compliance. Offerors must provide full, accurate, and complete information in response to this solicitation. By submitting an offer, Offerors certify that they have not/will not attempt to bribe or make any payment to DAI employees in return for preference.

In addition, Offerors are strictly forbidden to contact Cogebanque to prepare their response to this RFP. Offerors in violation of this requirement will be disqualified.

Issuance of this RFP in no way obligates DAI to render an award, nor does it commit DAI to pay any costs incurred by the Offeror in preparing and submitting a proposal. DAI reserves the right to award a FPPO to a single organization or to issue multiple awards based on the results of our evaluation.  

Thank you,

DAI Nguriza Nshore Technical and Procurement Teams