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Retail Store Assistant

Average: 2.1 (13 votes)


Position Overview

The Store assistant is responsible for driving sales through offering efficient customer service to ensure a delightful brand experience and maximise on sales through upselling and suggestive selling. Should also help in maintaining optimum stocks levels in the units through demand forecasting proactive ordering process.


  1. Growing sales turnover - Maximising sales: Inspiring the customer to buy and meeting the store’s sales targets.
  2. Delivering a great customer brand experience
  3. Handling all customer requests courteously and professionally.
  4. Being knowledgeable of and performing sales support functions related to Point of Sales (POS) procedures.
  5. Learning internal systems and procedures to enhance selling efficiencies and complete support duties.
  6. Improving the store's Conversion rate and Basket Size.
  7. Promoting our Loyalty Programme.
  8. Establishing excellent customer service and satisfaction.
  9. Managing visual merchandising standards by ensuring that goods are well displayed.
  10. Keeping the shop floor clean and tidy.
  11. Maximizing store productivity and efficiency.
  12. Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
  13. Driving high operational standards
  14. Be involved in stock control and management.
  15. Keeping up to date with special promotions and putting up displays.
  16. Ensure Visual merchandising is done monthly in the store.

Behavioral Competence

  • Strong leadership skills
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills
  • Should be of a smart appearance and articulate.
  • A great sense of fashion


  • Previous sales experience (Clothing retail sales / Hospitality experience is an added advantage)
  • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
  • Dependable and a high level of integrity.
  • Positive attitude and willingness to learn
  • An eye for fashion and trends.
  • Ability to work as part of a team and take initiative. independent of direct supervision.
  • Strong interpersonal and communication skills.
  • Articulate with a good command of English (speaking, reading, writing)
  • Strong Reporting skills.
  • Diploma in sales, customer service, or business management

How to Apply

Interested candidates should send their application file (CV and cover letter) all in one document before 8/12/2021 using the "Apply for this job" button below.

Videq Ltd is an Equal Opportunity Employer and committed to Gender equality and diversity. Canvassing will lead to automatic disqualification.