Team Leader, Front Office

Average: 3.7 (72 votes)

Join our FAMILY!

Alongside ancient rainforest, within the lush green expanse of a working tea plantation, at One&Only, we are all connected by our purpose to create joy for our guests and for each other. We are recruiting Rwandans to fill some vacancies and join our brand new One&Only Nyungwe House.


Job Description – Team Leader, Front Office

1.   Position Details

  • Position                    Team Leader, Front Office
  • Level                         Team Leader
  • Department                Front Office
  • Reports to                  Front Office Manager
  • Subordinates              Agent, Front Office

2.   Job Details & Requirements

Job Summary

To ensure the daily reception desk operation is prepared and assisted in order to ensure no guest delays due to foreseen requirements. Through preparation and control of collected guest information, guest requests and requirements the team leader ensures that guest arrivals and departures are as efficient and courteous as possible. The team leader is also the main communication point with housekeeping, the call center and the experience department when guest requests are carried out. The guest service coordinator is fully trained to carry out any tasks required by the guest service agent and when required can assist with checking in and checking out individual guests or groups.

How to apply:

All interested candidates must read the attached job description and send their CV to  not later than February 28th, 2018

Only shortlisted candidates will be contacted for an interview.