APPENDIX A

PALAST ROCK HOTEL (PRH) Ltd

Job Title: Housekeeping Manager

Department: Housekeeping

Reports To: General Manager

Job Description 

Palast Rock Hotel (PRH) is a dynamic hospitality establishment currently operating as a 3-Star hotel with a clear strategic ambition to elevate its standards toward 4-Star recognition while consistently delivering a 4 Plus-Star guest experience. The hotel is committed to providing professional, high-quality, and customer-centered services across accommodation, conferences, weddings and events, restaurants & bars, as well as wellness and recreational facilities including sauna, massage, swimming pool, gym, and sports amenities.

PRH is driven by a culture of operational excellence, continuous improvement, and exceptional guest satisfaction. Through strong teamwork, professionalism, and innovation, the hotel aims to position itself among the leading hospitality destinations, recognized for superior service delivery, strong brand reputation, and an unwavering commitment to exceeding guest expectations.

Position Summary:

The Housekeeping Manager is responsible for the overall cleanliness, hygiene, presentation, and maintenance of all guest rooms, public areas, laundry operations, landscaping, and SPA facilities within the hotel.

The role ensures that the hotel consistently meets high standards of cleanliness, comfort, safety, and guest satisfaction through effective supervision, planning, and coordination of all housekeeping and related support teams.

Key Responsibilities Include but not Limited to:

• Oversee daily housekeeping operations across guest rooms, public areas, laundry, gardens, and SPA facilities.
• Ensure all rooms and public spaces are cleaned, maintained, and presented according to hotel standards.
• Develop and implement housekeeping SOPs for cleaning, hygiene, and room preparation.
• Inspect rooms and facilities regularly to ensure quality standards are met.
• Coordinate with Front Office to ensure timely room availability and readiness for guests.
• Supervise Housekeeping Supervisor and all housekeeping-related staff.
• Oversee Room Attendants, Cleaners, Laundry Attendants, Gardeners, and SPA support staff.
• Ensure proper staff scheduling, shift planning, and workload distribution.
• Conduct training, coaching, and performance evaluations for housekeeping staff.
• Promote discipline, teamwork, professionalism, and service excellence.
• Ensure all guest rooms are cleaned, stocked, and maintained to high standards before guest arrival.
• Oversee cleanliness of corridors, lobbies, restaurants, meeting rooms, and all public areas.
• Ensure proper setup and maintenance of guest amenities in rooms.
• Monitor deep cleaning schedules and preventive maintenance coordination.
• Supervise laundry operations including washing, ironing, folding, and linen management.
• Ensure proper handling, storage, and tracking of hotel linen and guest laundry.
• Monitor linen inventory and ensure availability for all departments and control linen losses, damage, and wastage.
• Oversee gardening and landscaping activities to ensure well-maintained outdoor areas.
• Ensure cleanliness and aesthetic appearance of hotel surroundings.
• Coordinate maintenance of lawns, plants, and outdoor décor.
• Supervise SPA-related housekeeping staff including sauna and massage support areas.
• Ensure cleanliness, hygiene, and proper setup of SPA and wellness facilities.
• Coordinate with SPA team to maintain guest comfort and service standards.
• Enforce strict hygiene, sanitation, and cleanliness standards across all areas.
• Ensure compliance with health, safety, and environmental regulations.
• Maintain proper use and storage of cleaning chemicals and equipment.
• Ensure safe working conditions for all housekeeping staff.
• Monitor and control usage of cleaning supplies, chemicals, linens, and housekeeping materials.
• Prepare and manage housekeeping budgets in coordination with Finance.
• Ensure proper stock control and minimize wastage or misuse of supplies.
• Coordinate with procurement for timely replenishment of supplies.
• Ensure high levels of guest satisfaction through cleanliness and comfort standards.
• Handle guest complaints related to housekeeping promptly and effectively.
• Conduct regular quality inspections and implement corrective actions.
• Ensure consistency in service delivery across all housekeeping functions.
• Prepare daily, weekly, and monthly housekeeping performance reports.
• Report maintenance issues, staff performance, and operational challenges to the General Manager.
• Maintain records of room status, cleaning schedules, and inventory usage.
• Participate in management meetings and contribute to operational planning.
• Perform any other duty assigned by the management.

Key Performance Indicators (KPIs) 

Annual KPIs shall be established at the beginning of each year through consultation between the staff member, the immediate supervisor, and Management, and shall be approved by Management.

Qualifications & Experience

• Bachelor’s Degree or Diploma in Hospitality Management, Housekeeping Management, or related field.
• Minimum 5–7 years of experience in housekeeping operations, with at least 3 years in a managerial role.
• Strong experience in hotel housekeeping, laundry, and facilities management.
• Knowledge of hygiene standards, inventory control, and staff supervision.

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent knowledge of housekeeping operations and hotel standards.
• Strong organizational and planning abilities.
• High attention to detail and cleanliness standards.
• Strong cost control and inventory management skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage large teams.
• Strong problem-solving and decision-making abilities.
• High integrity, discipline, and professionalism.