Job Description: Junior Operations Executive – Freight Forwarding & Logistics

Location: Kigali, Rwanda

Department: Operations

Job Title: Junior Operations Executive

Reporting To: Operations Manager

Job Summary

The Junior Operations Executive will support day-to-day freight forwarding and logistics operations, including sea freight, land transportation, air freight, customs clearance coordination, and shipment tracking. The role involves coordinating with customers, shippers, consignees, transporters, customs brokers, shipping lines, airlines, and other service providers to ensure timely and efficient cargo movement from origin to final delivery.

Key Responsibilities

• Handle sea freight, land transportation, and air freight operations, including pre-alerts, bookings, and cargo pickup coordination.
• Coordinate the nomination of transporters, customs clearing agents, airlines, and other service providers.
• Assist in preparing, checking, and sharing shipping documents, including Bills of Lading (B/L), Air Waybills (AWB), Invoice -Packing list and customs documentation.
• Coordinate with customs brokers, shippers, consignees, customers, and agents to ensure timely submission of required documents.
• Follow up on pending documents, customs clearance, cargo release, and shipment-related requirements.
• Track shipments from sea port or airport to final delivery and provide timely status updates to customers.
• Assist in coordinating airport handling, cargo deconsolidation at ICD, and final cargo delivery.
• Maintain accurate shipment records, tracking reports, and operational documentation.
• Coordinate with relevant stakeholders to resolve shipment delays and operational issues.
• Perform any other operational duties assigned by the Operations Manager.

Required Qualifications & Skills

• Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 0–2 years of experience in freight forwarding, logistics, or supply chain operations; fresh graduates may also apply.
• Basic knowledge of sea freight, air freight, land transportation, customs clearance, and shipping documentation.
• Good communication, coordination, follow-up, and problem-solving skills, with strong attention to detail.
• Proficiency in MS Office and email communication; good command of English is required, while French or Kinyarwanda is an added advantage.