Duties and responsibilities shall include but not limited to:A. Test Strategy, Planning & Design

• Define test strategies, test plans, and test cases for in-house applications covering client management, accounting, reporting, and O&M workflows.
• Analyze business and technical requirements with developers, business analysts, and project teams to ensure testability and full requirement coverage.
• Establish and maintain traceability between requirements, test cases, defects, and releases.

B. Functional, Regression & UAT Testing

• Execute functional, regression, smoke, and end-to-end testing across monolithic and microservices-based applications deployed on-premises and in the cloud.
• Validate financial accuracy of accounting and reporting modules, including reconciliations, postings, and report outputs.
• Plan, coordinate, and support User Acceptance Testing (UAT) with business units, including preparation of UAT scripts, environments, data, and sign-off instruments.

C. Test Automation & CI/CD Quality Gates

• Design, build, and maintain automated test suites (UI, API, and integration) using industry tools and frameworks.
• Integrate automated tests into CI/CD pipelines so that every build and deployment passes defined quality gates before promotion, in coordination with the Application Management unit.
• Continuously expand regression automation coverage to reduce manual testing effort and release cycle time.

D. API, Integration & Microservices Testing

• Test APIs, service contracts, and inter-service communication in the microservices estate (request/response validation, error handling, idempotency, and failure scenarios).
• Validate integrations between in-house tools, core banking, payment channels, and external partners, whether hosted on-premises or in the cloud.
• Verify data integrity and consistency across services, databases, and reporting layers, in coordination with the Database and Data Platform unit.

E. Non-Functional Testing

• Conduct performance, load, and stress testing on customer-impacting services and batch/reporting processes across the hybrid infrastructure.
• Support security-focused testing in collaboration with the Information Security team (input validation, access control, session management).
• Test backup/restore, failover, and resilience behaviors where applicable, in coordination with the IT Infrastructure unit.

F. Defect Management & Quality Reporting

• Log, prioritize, track, and verify defects through their lifecycle; drive root-cause analysis with developers and the Application Management unit.
• Produce clear test summary reports, release readiness assessments, and quality dashboards for management and project governance.
• Provide a documented go/no-go quality recommendation for each release, coordinated with the Service Management unit.

G. Quality Governance, Compliance & Continuous Improvement

• Ensure testing practices comply with the Bank's change management, ISMS, and regulatory requirements, and support audit evidence requests.
• Define and enforce quality standards, definitions of done, and entry/exit criteria for testing phases across on-premises and cloud releases.
• Champion a quality culture within development and project teams, and continuously improve QA processes, tools, and test data management.

• Defect leakage rate to production (post-release defects vs. defects caught in testing).
• Test coverage of requirements and automation coverage of regression suites.
• Release quality: percentage of releases passing quality gates without emergency fixes.
• UAT cycle efficiency: timeliness of UAT preparation, execution, and sign-off.
• Accuracy and completeness of test documentation, traceability, and quality reports.
• Reduction in production incidents attributable to inadequate testing.
• Stakeholder satisfaction from project and business teams.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or an equivalent field.
• Minimum three (3) years of experience in software quality assurance/software testing, preferably in banking or financial services.
• Hands-on experience with test automation tools and frameworks (e.g., Selenium, Playwright, Cypress) and API testing tools (e.g., Postman, REST Assured).
• Experience integrating automated tests into CI/CD pipelines (e.g., GitLab CI, Jenkins, GitHub Actions).
• Experience testing both monolithic and microservices/API-based applications across hybrid (on-premises and cloud) environments.
• Strong SQL skills for test data preparation and back-end/data validation (Oracle, SQL Server, PostgreSQL, or similar).
• Demonstrated ability to troubleshoot and analyze complex defects originating from different integrated systems, tracing issues across front-end, APIs, services, databases, and external interfaces to pinpoint the failing component.
• Experience with performance testing tools (e.g., JMeter, k6) is an advantage.
• ISTQB certification (Foundation or higher) is an added advantage.

• Strong analytical and critical-thinking skills with a detail-oriented, risk-based approach to testing.
• Ability to troubleshoot complex issues across multiple integrated systems and clearly attribute defects to the correct layer or component.
• Solid understanding of banking workflows, financial data accuracy, and regulatory sensitivity.
• Effective communication skills to report quality status clearly to technical and business stakeholders.
• Structured documentation and traceability discipline.
• Collaborative mindset with the ability to constructively challenge developers and project teams.
• Ability to work under pressure, manage multiple parallel releases, and meet tight deadlines.
• Continuous learning and adaptability to new tools, frameworks, and architectures.