JOB DESCRIPTION

Job Title: Sales Executive Officer

Department: Sales & Marketing

Reports To: General Sales Manager

Duty Station: Head Office

Employment Category: Full-time

1. Job Purpose

The Sales Executive Officer is responsible for promoting the company’s products and services, increasing sales, expanding the customer base, and supporting marketing initiatives. The role combines sales execution and marketing activities while ensuring compliance with company policies and Rwanda regulations.

2. Key Duties and Responsibilities

2.1 Sales Responsibilities

• Identify, develop, and manage new and existing customers to achieve sales targets.
• Promote LPG products and related services to households, commercial, and industrial clients.
• Prepare sales quotations, contracts, and proposals according to company pricing and approval procedures.
• Follow up on customer orders, deliveries, and payments in coordination with the storekeeper and finance team.
• Maintain accurate customer and sales records in the company system (Odoo).
• Monitor market trends, customer needs, and competitor activities and report findings to management.
• Consolidation of customer feedback (complaints and requests) to prevent cancellations and build long-term customer relationships

2.2 Customer Relationship Management

• Build and maintain strong, long-term relationships with customers.
• Address customer inquiries, complaints, and feedback professionally and promptly.
• Ensure high levels of customer satisfaction and retention.
• Strict management of customer basic information
• Strict management of usage status and purchase history 

2.3 Reporting and Coordination 

• Prepare daily, weekly, and monthly sales and marketing reports. 
• Coordinate with operations, logistics, and finance departments to ensure timely service delivery and billing. 
• Support management in forecasting sales and preparing budgets. 

3. Working Hours and Conditions 

• Working hours shall comply with Rwanda Labour Law (maximum of 40 hours per week). 
• Overtime and field work, if required, shall be compensated in accordance with the law and company policy. 
• The role may involve frequent field visits and interaction with customers. 

 4. Qualifications and Experience 

• Bachelor’s Degree or Diploma in Marketing, Sales, Business Administration, or a related field. 
• At least 3 years of relevant experience in sales and marketing, preferably in LPG, energy, FMCG, or related industries. 
• Knowledge of sales systems, CRM tools, and basic computer applications (MS Office). 

 5. Skills and Competencies 

• Strong communication, negotiation, and presentation skills 
• Customer-focused and results-oriented mindset 
• Ability to meet sales targets and work under pressure 
• Analytical and problem-solving skills 
• High level of integrity and professionalism 
• Team player with the ability to work independently 
• Strong ability to report, communicate, and consult promptly 
• Provides timely and accurate updates on work progress, issues, and results 
• Actively shares information and does not work in isolation 
• Escalates issues and risks without delay 
• Understands the importance of clear communication and internal coordination 
• Able to follow instructions and confirm understanding before execution 
• Maintains transparent communication in daily operations 

 6. Compliance Statement 

The Sales Executive Officer shall perform duties in compliance with Rwanda Labour Law, company policies, internal regulations, and all applicable commercial and regulatory requirements in Rwanda. 

Acknowledgment of Job Description: 

I, the undersigned, have read and understood this job description and agree to perform the duties and responsibilities outlined above. 

Employee: Name: Signature: Date:   

Employer/CEO: Name: Signature: Date:   

How to Apply

Interested candidate should submit their application no later than 17th November 2026. Please click on the “Apply” button to complete your application.