Position Name

Teller (branch level)

Reports

Branch Operations Officer

Responsibilities & tasks

Under the supervision and guidance of the Branch Operations Officer/Outlet responsible:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Conducts cash related services to customers/ members, e.g., withdrawals and deposits;
• Initiates transfers from customer/member accounts, e.g., inter-branch transfer;
• Performs cheques related services to customers/ members, e.g., crediting a cheque;
• Performs disbursements of loans;
• Performs change of coinage and foreign exchanges;
• Supports in opening, filling, discharging, and closing a till;
• Performs cross-selling;
• To welcome and assist members who need services related to deposits and withdrawals;
• To receive and pay members or customers the approved amount;
• To manage the till/store he/she is responsible for;
• To fill out the member's booklet correctly;
• Participate in the closing of the daily operations of the Cooperative, especially the control of funds;
• Provide all documents supporting his/her daily operations;
• Be held accountable for all errors that appear in his daily operations, including the shortage or excess/ surplus of funds;
• Perform other duties that do not conflict with the laws and regulations required by the supervisor or his/her superior authority.

Qualification Criteria/

Job Requirements

• At least secondary education specifically in Accounting (A2), having Bachelor’s degree in related domain is an added advantage.
• Basic IT literacy of CBS and Office.
• Ability to handle transactions accurately and responsibly.
• At least one Year working experience in banking or microfinance institutions
• Good math skills.
• Attention to detail.
• Customer satisfaction oriented.