Job Description

Job Title

Senior Sales Associate (Potential Store Manager)

Location

Kigali, Rwanda

Employment Type

Full-Time

Reports To

Business Owner 

Job Summary

We are seeking a highly organized, proactive, and results-driven Senior Sales Associate to join our clothing and perfume retail store. This role is designed for an experienced retail professional with the leadership potential to grow into a Store Manager position.

The successful candidate will be responsible not only for driving sales and delivering an exceptional customer experience but also for strengthening store operations, inventory control, cash management, merchandising, and digital customer engagement. We are looking for someone who can bring accountability, structure, and operational excellence to the daily running of the store while contributing to business growth both in-store and online.

Key Responsibilities

Sales & Customer Experience

• Deliver excellent customer service and create a welcoming shopping experience.
• Achieve and exceed individual and store sales targets.
• Build lasting relationships with customers through personalized service.
• Promote clothing, perfumes, and accessories effectively.
• Handle customer concerns professionally and resolve complaints promptly.
• Upsell and cross-sell products to maximize revenue.

Store Operations

• Support the day-to-day operations of the store to ensure efficiency.
• Ensure every sale is accurately processed and recorded through the Point of Sale (POS) system.
• Maintain high standards of store organization, cleanliness, and presentation.
• Identify operational challenges and recommend practical solutions.
• Assist in implementing and maintaining efficient store procedures.

Inventory & Stock Management

• Monitor inventory levels and maintain accurate stock records.
• Conduct regular stock counts and inventory reconciliation.
• Receive, label, and organize new stock.
• Investigate and report inventory discrepancies.
• Implement controls to minimize stock losses and prevent unrecorded sales.

Cash Management & Reporting

• Perform accurate daily cash reconciliation.
• Ensure proper handling of cash and payment transactions.
• Prepare daily, weekly, and monthly sales reports.
• Monitor sales trends and provide recommendations for improvement.
• Report any cash discrepancies immediately and assist in resolving them.

Visual Merchandising

• Maintain attractive product displays in line with company standards.
• Ensure merchandise is well presented and appropriately priced.
• Refresh displays regularly to improve customer engagement and sales.
• Support promotional campaigns and seasonal merchandising activities.

Digital Marketing & Social Media

• Create engaging content for Instagram, Facebook, TikTok, and WhatsApp Business.
• Capture high-quality product photos and videos.
• Write compelling captions and promotional content.
• Respond promptly and professionally to customer inquiries across social media platforms.
• Support online campaigns to increase brand awareness, customer engagement, and sales.
• Monitor social media trends and recommend creative marketing ideas.

Leadership & Management Support

• Lead by example through professionalism, accountability, and excellent customer service.
• Assist in supervising junior sales associates when required.
• Support staff training and onboarding.
• Help ensure compliance with company policies and operational procedures.
• Demonstrate the capability and initiative required to progress into a Store Manager role.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Marketing, Retail Management, or a related field is an added advantage.
• Minimum of 3 years of retail sales experience, preferably in fashion, clothing, perfumes, cosmetics, or luxury retail.
• Experience in inventory and stock management.
• Experience using Point of Sale (POS) systems.
• Experience with daily cash reconciliation and sales reporting.
• Experience managing or supervising retail teams is an added advantage.

Required Skills & Competencies

• Strong sales and negotiation skills.
• Excellent customer service skills.
• Strong organizational and time management skills.
• High level of integrity and accountability.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Good leadership and team coordination skills.
• Effective communication and interpersonal skills.
• Computer literacy, including Microsoft Office (Word, Excel, Outlook).
• Knowledge of inventory management principles.
• Creativity in social media content creation.
• Ability to work under pressure and meet targets.

Candidate Profile

The ideal candidate should be:

• Female.
• Fluent in English (French is an added advantage).
• Professional, well-groomed, and presentable.
• Honest, trustworthy, and dependable.
• Highly organized and detail oriented.
• Punctual and reliable.
• Passionate about fashion, perfumes, and retail.
• Customer-focused with a positive attitude.
• Self-motivated and proactive.
• Comfortable taking initiative and making decisions.
• Willing to grow into a Store Manager position

How to Apply

Interested candidate should submit their application no later than 14 August 2026. Please click on the “Apply” button to complete your application.